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5 years ago
Invarium Insurance is a lean-model specialist digital non-life insurer operating in Zimbabwe. We are recruiting a founding Claims Manager to establish and lead our claims function. The Claims Manager will be accountable for the end-to-end claims process, from first notification through to settlement, across motor, fire, engineering, personal accident, and life claims. The role involves designing efficient claims workflows, protecting the company’s capital through sound reserving and recoveries, leading fraud detection and investigation, and ensuring full compliance with regulatory requirements.
Job Summary
- Type: full-time
- Location: Harare
- Category: Insurance
- Closing Date: 2026-07-10
Key Responsibilities
- Manage claims workflows and ensure turnaround targets are met.
- Oversee case reserving, subrogation recoveries, and salvage processes.
- Lead fraud detection, forensic investigations, and industry fraud reporting.
- Manage complaints handling in line with Treating Customers Fairly principles.
Requirements
- Bachelor’s degree in Insurance, Risk Management, Law, or a related field.
- Professional qualification (IIZ, ACII, AIISA, or equivalent).
- Five to seven years of progressive short-term insurance experience, including two to three years at a senior claims or technical level.
- Sound working knowledge of the Insurance Act and Motor Vehicles Insurance (Third Party Risks) Act.
- Experience working within a Core Insurance System environment.
- A valid Zimbabwean driver’s licence.
How to Apply
Send your CV and a cover letter to [email protected], quoting “Claims Manager” in the email reference, by 10 July 2026.
Frequently Asked Questions
What academic and professional qualifications are typically required for a Claims Manager role in the Zimbabwean insurance sector?
A Bachelor's degree in Insurance, Business Studies, Law, or a related field is often a prerequisite for this senior position. Professional qualifications like a Diploma in Insurance, Associateship of the Insurance Institute (AII), or ACII are highly valued and frequently expected. Candidates also need substantial experience in claims processing and management.
What are the common day-to-day responsibilities of a Claims Manager at an insurance company in Zimbabwe?
Daily tasks involve overseeing the entire claims process, managing a team of claims officers, and ensuring timely and fair claim settlements in accordance with policy terms. You would also be responsible for compliance with IPEC regulations, handling complex claim disputes, and generating reports for senior management and stakeholders.
What are the key aspects of the work culture and expectations for a Claims Manager within the Zimbabwean insurance industry?
Zimbabwean insurance culture emphasizes professionalism, client-centricity, and strict adherence to regulatory frameworks set by the Insurance and Pensions Commission (IPEC). There is an expectation for strong problem-solving skills, resilience in navigating local economic challenges, and clear communication with all internal and external stakeholders.
What does a typical career progression path look like for a Claims Manager in the Zimbabwean insurance industry?
A Claims Manager can progress to more senior roles such as Head of Claims, Operations Manager, or even General Manager within the insurance company or group. Continuous professional development, including further certifications and leadership training, is crucial for upward mobility and specializing in different insurance lines.
What kind of benefits package (e.g., leave, medical aid, pension) can one typically expect for a Claims Manager position in Zimbabwe?
Standard benefits usually include medical aid contributions, pension fund membership, and annual leave as per national labor laws. For a management role, a company vehicle or fuel allowance, and performance-based bonuses, may also be part of the compensation package, though specifics vary by employer.
How should I best prepare my application, and what do Zimbabwean employers typically look for in a Claims Manager candidate?
Submit a well-structured CV highlighting your claims management experience, leadership skills, and relevant qualifications specific to the insurance sector in Zimbabwe. Employers seek candidates with a strong understanding of local regulations, a proven ability to manage a team effectively, and excellent negotiation and analytical skills.