CARD SERVICES SUPERVISOR – AFC Commercial Bank 66 views

ROLE PROFILE
Reporting to the Cards and Merchant Services Manager, the Card Services Supervisor position is responsible for supervision of the Card Services back-office functions for all card schemes (International/Local).The successful candidate will be responsible for people management, processes, and card business growth.

Duties and Responsibilities
Overseeing the day-to-day activities of the card services section.
4 Responsible for all card products including International Scheme cards.
Regular engagement with branch and head office unit staff to create awareness of new card products.
Engagement with technology teams to ensure system availability.
Conducting market research, competition analysis and request for enhanced products/ service features in line with market trends and customer needs to increase usage of cards and revenue.
Overseeing the distribution and dispatching of all Bank cards within Service Level Agreement timelines.
Ensuring that Retail and Agency Banking have adequate stock.
Maintaining and managing card registers and card documentation for reference and reviews.
Adhering to Bank policy and regulations regarding customer handling and customer confidentiality.
Reporting system and procedural deficiencies and propose possible solutions to avoid service disruptions.
Implementing and championing all card-related projects and DATs to ensure quality.
4.1 mplementing customer service improvements as guided by customer preferences and process enhancements.

Job Skills and Competencies
C Extensive knowledge of customer service procedures and principles.
Time management and supervisory skills.
& Effective communication skills.
Proactive, resilient and tenacious.

Qualifications and Experience
A Bachelor of Commerce Honours Degree in Marketing/Banking and Finance or equivalent.
Experience with International Card Schemes Is an added advantage.
c 2 to 5 years’financial services experience.
Ability to understand the technical architecture of all existing and proposed solutions for digital banking.