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3 weeks ago
Organization Name: POSB. Job Title: CARD OPERATIONS SPECIALIST. Reporting to the Merchant and Card Services Manager, the role is responsible for managing end-to-end card operations, ensuring secure, efficient and customer-centric services aligned with regulatory and industry standards. Be part of a forward-looking institution driving digital transformation and innovation in banking, with opportunities to contribute to cutting-edge card and payment solutions.
Key Responsibilities
- Manage card issuance, lifecycle and platform administration
- Monitor card transactions, settlements, and reconciliations
- Oversee card production, stock management, and vendor coordination
- Support dispute resolution, chargebacks, and customer queries
- Monitor and mitigate card-related fraud and compliance risks
- Support development and rollout of new card products and digital solutions
- Prepare operational reports and track key performance metrics
- Liaise with stakeholders including card schemes and service providers
- Supervise and support Card Operations Analysts
Requirements
- Degree in Banking, Finance, Information Systems or related field
- Minimum 3 years’ experience in card operations, digital banking or payments
- Experience with card schemes (e.g., Mastercard/Visa) and payment systems
How to Apply
About the Company
The People's Own Savings Bank (POSB) is a wholly government-owned financial institution operating extensively across Zimbabwe. Established in 1904 as the Post Office Savings Bank, it rebranded in 2001 to its current name, offering a comprehensive suite of banking products. POSB provides savings and current accounts, various loan facilities, mobile banking solutions, remittance services, and foreign currency exchange. It plays a crucial role in fostering financial inclusion, particularly serving individuals and small to medium-sized enterprises throughout urban and rural Zimbabwe, leveraging a wide network of branches and postal agencies.
Your Bank of Choice
Website: https://www.posb.co.zw/
Job Summary
Frequently Asked Questions
What qualifications are typically required for a Card Operations Specialist role in a Zimbabwean bank?
Typically, a degree in Banking and Finance, Business Studies, Information Technology, or a related field is preferred for this role. Some banks may also consider candidates with relevant diplomas and significant experience in banking operations, especially within card services. Professional certifications related to banking or payment systems can provide a competitive edge.
What are the common day-to-day duties of a Card Operations Specialist at a bank like Posb?
You would primarily be responsible for the daily processing and reconciliation of card transactions, ensuring strict compliance with local and international payment scheme rules. This includes managing card issuance, handling disputes, monitoring for fraud, and maintaining system integrity for various card products. Collaboration with customer service, IT, and risk departments is also a significant part of the role.
What is the typical work environment and what are the expectations for a Card Operations Specialist in the Zimbabwean banking sector?
The work environment is generally professional, structured, and fast-paced, often requiring adherence to strict deadlines and regulatory guidelines. Employers expect meticulous attention to detail, strong problem-solving skills, and a high degree of integrity and accountability due to the sensitive nature of financial transactions. Adaptability to new technologies and evolving payment trends is also highly valued.
What are the realistic career growth opportunities for a Card Operations Specialist in a Zimbabwean bank?
Career progression often leads to roles such as Senior Card Operations Specialist, Team Leader, or even moving into other banking departments like E-channels, Digital Banking, or Risk Management. Further education, continuous professional development, and demonstrated leadership can open doors to management positions within the operations division. Specializing in particular payment schemes or fraud prevention can also create niche advancement paths.
What kind of benefits package, such as leave, medical aid, or pension, can one expect in this role within Zimbabwean banking?
Most established Zimbabwean banks offer a comprehensive benefits package that typically includes medical aid coverage, pension contributions, and various types of leave such as annual, sick, and maternity leave. Additional benefits might include housing or transport allowances, and opportunities for professional development or training. These benefits are usually competitive within the local financial sector.
What should I focus on when applying for this role, and what do Zimbabwean employers typically look for?
Emphasize your understanding of card payment systems, regulatory compliance, and any experience with transaction processing or reconciliation in your application. Zimbabwean employers value strong analytical skills, exceptional attention to detail, and a proven ability to work under pressure while maintaining accuracy. Highlight your problem-solving capabilities and commitment to customer service within a banking context.