Job Expired
About FHI 360
FHI 360 is a non-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, and technology — creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories.
Program Summary
The Project is a 5-year USAID-funded Integrated Maternal, New-born, Child Health and Family Planning (MNCH-FP) cooperative agreement whose overall goal is improved maternal, youth and child health and survival in beneficiary communities and populations. The geographic focus is the seven districts of Manicaland Province, focusing on activities to increase the demand for and supply of integrated, quality MNCH-FP services as well as delivery of FP services through outreach in 8 provinces. This project will provide technical assistance to the Ministry of Health and Child Care (MOHCC) in Manicaland Province for MNCH and direct service delivery for FP through outreach services. FHI360 is now in the fourth year of implementation.
Position Summary
The Call Centre intern will be the liaison between the Mhuri/Imuli project and its MNCH/FP current and potential clients. The candidate will accept ownership for effectively solving client complaints and inquiries, keeping client satisfaction at the core of every decision and behaviour. The incumbent will manage large amounts of inbound and outbound calls in a timely manner following call centre “scripts” when handling different topics. Identifying customers’ needs, clarify information, research every issue and provide solutions. Will link and refer clients for medical assistance at the nearest health facility for further investigations and subsequent management as well as refer and link clients for FP services with outreach teams.
Qualifications and Experience
Previous experience in a customer support role. Degree in Health Education and Health Promotion/Social Science. Qualification in Nursing Science will be an added advantage. Fluency in English, Shona and Ndebele will be an added advantage. Strong telephone and verbal communication skills along with active listening.
More Information
- Job Application Details To apply Please find more information on this opportunity and apply here https://fhi.wd1.myworkdayjobs.com/.../Call-Centre-Intern... FHI 360 is an equal opportunity and affirmative action employer. Please note that FHI 360 does not charge applicants any fee for their applications to be considered. Only shortlisted candidates will be contacted. Deadline: 19 May 2021
- This job has expired!
Related Jobs
Email Me Jobs Like These
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Showing 1–3 of 3 jobs
View more
5 years ago
View more
5 years ago
Latest Tenders Update
Subscribe to get daily job updates in your inbox
Like us on Facebook
- (SRHR) Thematic Lead (2)
- Accounting (264)
- Accounts Clerks (1)
- Administrative (272)
- Agents (1)
- Agriculture (40)
- Agronomist (1)
- Anaesthesiologist (1)
- Apprenticeship (7)
- Artisans (4)
- Arts (2)
- ASSISTANT (2)
- Attachment (51)
- Audit Assistants (1)
- Auditing (17)
- Bank Tellers (1)
- Banking (18)
- Biotech (2)
- Bookkeeper (2)
- BURSAR (1)
- Business Development (77)
- Business Development Managers (1)
- Business Development Officer (1)
- Business management (57)
- Call Centre (1)
- Carpenter (1)
- Carpentry (6)
- Cashier (1)
- Catering (13)
- Chancellor (1)
- Chef (31)
- Chief Executive Officer (1)
- Civil Engineering (3)
- Cleaning (3)
- Clerk (5)
- College Intakes (1)
- Communications (56)
- Construction (50)
- Consultancy (50)
- Consultant (5)
- CONTRACTOR (1)
- Control & Instrumentation Specialist (1)
- Control Officer (1)
- Controller (1)
- Cooks (23)
- COORDINATOR (2)
- Copywriter (1)
- Customer Relations (1)
- Customer Service (14)
- Data Capturers (1)
- Data Entry (2)
- DEAN (1)
- Designer (35)
- Developer (12)
- Director (8)
- DREAMS District Lead (1)
- Driver (152)
- Earth Moving Operators (3)
- Economics (18)
- Education (54)
- Electrician (29)
- Engineering (287)
- Estimator (1)
- Executive (62)
- Farming (23)
- Finance (533)
- Fireman (1)
- Food Monitors (1)
- Food Technology (8)
- Gardener (3)
- GENERAL HAND (4)
- General work (79)
- Geographical Information System (1)
- Geological Technician (2)
- geologist (4)
- Graduate Trainee (69)
- Graduate Trainees (17)
- Graphic Designer (14)
- Guards (1)
- Health & Safety (40)
- Health Care (43)
- Health Care (1)
- Health Officer (1)
- Hospitality (23)
- Hotel & Catering (28)
- HR (104)
- Human Resources (157)
- ICT (3)
- Industrial Attachments (5)
- Information Officer (1)
- Information Technology (311)
- Innovation Leads (2)
- Innovation Officer (3)
- Insurance (20)
- Intern (2)
- Internship (94)
- Invoicing and Cash Transfers Officer (1)
- IT (34)
- Journalism (20)
- Journeyperson – Originator (1)
- Kubatana Jobs (91)
- Lab Technician (16)
- Laboratory (2)
- Landscapers (1)
- Lawyer (1)
- Lecturer (8)
- Lectureship (3)
- Lecturing (77)
- Legal (75)
- LEGAL SERVICES (1)
- Librarian (9)
- Library and Information (1)
- Library Assistant (1)
- Loan Officer (1)
- Loan Officers (3)
- Logistics Management (40)
- Machine Operator (1)
- Machinery (3)
- Machinist (1)
- Maintenance Officer (1)
- Management (186)
- Manager (3)
- Manufacturing (8)
- Marketing (465)
- Mechanic (46)
- Mechanics (26)
- Media (31)
- Medical (61)
- Medical Laboratory Scientist (1)
- Medical Laboratory Technicians (1)
- Mining (58)
- Monitoring & Evaluation (34)
- Monitoring and Evaluation (26)
- NGO (554)
- Nurses (81)
- Nursing Training Intake (7)
- Operations (31)
- Others (8)
- PA (58)
- Pharmacists (11)
- PLANNING OFFICER (1)
- Plumbing (5)
- Procurement (132)
- Production (1)
- Production Manager (1)
- Program Coordinator (1)
- Program Director (1)
- Programmer (2)
- Project Assistant (1)
- Project coordinator (1)
- Project Management (84)
- Project manager (1)
- Project Officer (1)
- Property Officer (1)
- Protection and Accountability Officers (1)
- Protection Officer (1)
- PROVINCIAL HEAD (1)
- Public Relations (9)
- Purchasing (54)
- Quantity Surveyor (11)
- Real Estate (27)
- Receptionist (3)
- Registrar (1)
- REPORTERS (1)
- Research (33)
- Retail Management (10)
- Risk And Insurance (1)
- Risk Management (36)
- Rural and Urban Planning (8)
- Safety Health Environmental Officer (1)
- Sales (463)
- SALES EXECUTIVE (1)
- Sales Manager (2)
- Sales Representatives (3)
- Scientist (1)
- Secretarial (143)
- Secretary (1)
- Security (59)
- SHE (28)
- Shop Assistants (1)
- Social Behaviour Change Advisor (1)
- Social Services (312)
- Software Engineer (2)
- Sports (8)
- Stores (32)
- STORES CONTROLLER (1)
- Supervisor (14)
- Supply Chain (19)
- Surveying (6)
- Tailors (8)
- Teachers' Training (5)
- Teaching (107)
- Team Leader (4)
- Technical (22)
- Technical Advisor (1)
- Technical Officer (2)
- Technician (55)
- Tenders (1)
- Till Operators (1)
- Tourism (5)
- Tourism and Hospitality (35)
- Trainee (16)
- Training (4)
- Training Officer (1)
- Translator (1)
- Transport Officer (1)
- Transportation & Logistics (22)
- Travel Agency (3)
- Travel and Tourism (12)
- Videographer (1)
- Waiter /Waitress (15)
- WASH (1)
- Weighbridge Operator (1)
- Welders (7)
- Wildlife (2)
- Workshop (1)
- Writer (3)