Call Centre Intern – Multi-Pay Solutions 441 views

Multi-Pay Solutions (Private) Limited is an organisation providing financial services management consulting, project management and outsource services. We are seeking suitably qualified individual to fill the following position.

Job Summary

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.

DUTIES

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, or using the products or services
• Help to train new employees and inform them about the company’s customer management policies
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call centre team members based on trust and reliability.
• Perform any other duties that may be assigned from time to time.

QUALIFICATIONS

• Degree in Marketing/ Business Studies or studying towards one.
• Strong phone and verbal communication skills along with active listening