Job Summary
- Type: full-time
- Location: Harare
- Category: Customer Service
- Closing Date: 2026-07-08
Key Responsibilities
Requirements
- Certificate or Diploma in Customer Service, Business Administration, Marketing, or a related field.
- O’ Level passes including English and Mathematics.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Minimum of 2 years’ experience in a call centre, customer service, administration, or service coordination role.
- Experience in handling customer queries, complaints, and service requests.
- Experience in a technical service, repairs, or after-sales support environment will be an added advantage.
- Excellent verbal and written communication skills.
- Strong customer service and relationship management skills.
- Good problem-solving and conflict-resolution abilities.
- Strong organizational and time-management skills.
- Ability to multitask and work effectively under pressure.
- High attention to detail and accuracy in record-keeping and reporting.
- Ability to follow up proactively and drive issues to closure.
- Team player with a positive attitude and professional demeanor.
- Strong analytical and reporting skills.
- Ability to maintain confidentiality and handle sensitive information professionally.
How to Apply
Applications from persons meeting the above-stated requirements should drop a detailed Curriculum Vitae and copies of proof of qualifications to our email: [email protected]
About the Company
TV Sales & Home is a well-established retail entity operating in Zimbabwe. The company specializes in providing a diverse range of products for the home, as evidenced by its online 'Product. Catalogue.' Its name suggests a core focus on televisions and various household goods. TV Sales & Home emphasizes delivering 'Quality Guaranteed' items to its customers, underscoring its commitment to reliability. Through its dedicated website, tvsales.co.zw, the company actively serves the Zimbabwean market, offering convenient access to essential home products.
Quality Guaranteed
Website: https://www.tvsales.co.zw/
Frequently Asked Questions
What are the typical educational qualifications or certifications needed to become a Call Centre Champion in Zimbabwe?
Most employers in Zimbabwe look for candidates with at least 5 O-levels including English and Maths, with some preferring a diploma in customer service or a related field. Strong communication skills and a good command of local languages are often valued more than specific higher education degrees for entry-level roles.
What would be my common day-to-day responsibilities as a Call Centre Champion at a company like Tv Sales & Home?
You would primarily handle inbound and outbound calls, addressing customer inquiries, resolving complaints, and providing product information or support. This involves maintaining detailed records of customer interactions and striving to meet daily performance targets.
What is the typical work culture and what are the key expectations for call centre roles in Zimbabwe?
The work culture often emphasizes resilience, problem-solving, and a strong customer-first approach, as you'll be dealing with diverse customer needs and challenges. Punctuality, adherence to scripts or guidelines, and maintaining a professional demeanor are highly valued.
What are the realistic career progression or growth paths for a Call Centre Champion in Zimbabwe?
Successful Call Centre Champions can progress to roles like Team Leader, Quality Assurance Officer, or Trainer within the call centre department. Opportunities might also arise in other departments such as sales, marketing, or customer relations, depending on the company structure and individual performance.
What typical benefits, such as leave, medical aid, or pension, can I expect in a call centre role in Zimbabwe?
Standard benefits often include annual leave, sick leave, and possibly some form of funeral cover or basic medical aid. Pension schemes are less common for entry-level roles but may be offered by larger, more established companies after a probationary period.
How should I apply for a Call Centre Champion role in Zimbabwe, and what do employers typically look for in candidates?
Applications are usually submitted online through company websites or job portals, requiring a well-structured CV and cover letter. Employers seek candidates with excellent verbal communication, active listening skills, empathy, and the ability to remain calm under pressure.