Job Summary
- Employer: Yambukai Finance
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Customer Service
- Closing Date: 2026-10-06
Key Responsibilities
- Not explicitly listed in the image; duties are implied within qualifications.
Requirements
- Diploma or Degree in Business Administration, Marketing, Banking & Finance, Customer Service, Communication, or a related field.
- At least 1 year of experience in Customer Service, Call Centre, Sales, Collections, or a related role.
- Experience in microfinance or financial services is an added advantage.
- Good computer skills and ability to work with customer management systems.
- Excellent written and verbal communication skills.
- Strong customer service, interpersonal, and problem-solving skills.
- Ability to handle customer complaints professionally and work under pressure.
- Good telephone etiquette and attention to detail.
- Ability to meet set targets and deadlines.
How to Apply
Apply online: www.yambukaifinance.co.zw
About the Company
Yambukai Finance operates as a registered microfinance institution within Zimbabwe's financial services sector. The company holds official registration with the Reserve Bank of Zimbabwe, ensuring adherence to national regulatory standards. As a committed participant in the industry, Yambukai Finance is also a member of the Zimbabwe Association of Micro Finance Institutions (ZAMFI). Its service portfolio includes initiatives such as the "Drive to Own" program, designed to facilitate asset acquisition and enhance financial access for individuals across Zimbabwe. This structure positions the company to contribute to local economic empowerment through responsible lending practices.
Empowering Zimbabweans with registered microfinance and asset acquisition solutions.
Website: https://www.yambukaifinance.co.zw/service/drive-to-own/
Frequently Asked Questions
What qualifications or education do I need to become a Call Centre Assistant at a Zimbabwean finance company?
Most employers require a minimum of 5 O-Level passes including English, and a diploma or degree in business, marketing, or a related field is advantageous. Customer service certification from institutions like the Zimbabwe Institute of Management can strengthen your application.
What are the typical day-to-day responsibilities of a Call Centre Assistant?
You will handle inbound and outbound calls to assist customers with account inquiries, loan applications, and payment issues. Daily tasks also include updating customer records, escalating complex cases to supervisors, and meeting call volume and quality targets.
What is the work culture like in Zimbabwean call centres, and what expectations should I be prepared for?
Zimbabwean call centres typically emphasize punctuality, professional phone etiquette, and strict adherence to scripts and compliance protocols. Employers expect flexibility with shift work including weekends, and strong teamwork in high-pressure environments.
What career progression opportunities exist for Call Centre Assistants in Zimbabwe's financial sector?
With strong performance, you can advance to senior agent, team leader, or quality assurance roles within two to three years. Further progression to call centre manager or customer service operations roles is possible, especially with additional qualifications in management or finance.
What benefits are typically offered to full-time Call Centre Assistants in Zimbabwe?
Standard benefits usually include annual leave, sick leave, and contributions to the National Social Security Authority pension scheme. Some financial sector employers also offer medical aid allowances or funeral cover, though this varies significantly by company.
How should I apply for a Call Centre Assistant position, and what do Zimbabwean employers look for in candidates?
Submit a concise CV highlighting communication skills and any customer-facing experience through email, online portals, or in-person at company offices. Employers prioritize clear spoken English, computer literacy, emotional resilience, and demonstrated reliability through references from previous employers.
