CALL CENTER RECEPTIONIST(FEMALE) 235 views

VACANCY

Call Centre Receptionist (Female)

A leading Security Services Company is hiring a mature, result oriented Call Centre Receptionist with experience in the call centre, administration and reception environment. The position is a challenging opportunity to offer administrative and telesales support to new and existing customers.

Key job functions:
• Welcome visitors in a warm and decent manner, and answer any questions visitors have
• Taking inbound and outbound calls from customers
• Answering questions and addressing concerns about the organization’s products or services
• Following call centre scripts and policies when handling different topics
• Identifying customers’ needs, clarifying information, researching issues and providing solutions
• Generating customer interest through telesales and telemarketing
• Maintain reception area and all common areas in a clean and tidy manner at all times
• Keep detailed and accurate records of visitor requests and of calls received
• Receive deliveries; sort and distribute incoming mail
• Preparing email marketing promotions
• Take inventory of supplies and restock as needed
• Maintain the general office filing system
• Tender tracing
• Booking meeting appointments for the Marketing department.

Qualifications:
• A Degree/Diploma in Business, Marketing, Administration
• 2-3 years of relevant experience in an office environment
• Proficient in Microsoft Office
• Able to type formal business correspondences
• Strong phone, negotiation and persuasion skills
• Demonstrated ability to read, write, and speak English fluently
• Comfortable multi-tasking and prioritizing tasks without guidance
• Strong Personality and Presentation is a must
• Should be aged between 24 to 31 years old