ZWMB (Zimbabwe Women’s Microfinance Bank Limited) “Creating a woman with power” BRANCH OPERATIONS OFFICER x1 (Bulawayo) Job Summary (Role Purpose): The successful candidate will be responsible to assist the branch manager in deposit mobilization through customer acquisition, customer relationship management, opening customer accounts and money market investments.
Key Responsibilities
- Prospecting for new business through various initiatives in liaison with the Branch Manager
- Present products/services to the clients and assess their needs also recommending appropriate products and services
- Attend to enquiries, pass complex ones along, follow up until resolved.
- Handle complaints, give solutions/alternatives, follow up.
- Manage SME/corporate portfolio, recruit POS merchants.
- Build relationships through open, interactive communication.
- Facilitate KYC compilation for deposits/loans.
- Check forms for completeness per ops manual.
- Prepare FCB/XDS report; forward account-opening apps for approval.
- Send applications to back-office (or capture data when back-office swamped).
- Receive and capture indemnities, POAs, Letters of Administration.
- Report suspicious transactions per AML policy.
- Participate in achieving good audit results.
- Identify training needs/courses for effective work
Requirements
- Finance/Accounting/Business Any Commercial Degree
- Full IOBZ Diploma in Banking or equivalent an added advantage.
- 5 O’ Levels including Maths/accounts and English
- At least 5 years relevant working experience in a banking microfinance institution with at least 3 years in a supervisory /management role and must be familiar with banking back-office operations, telling and micro-lending
- Negotiating skills
- Results focused
- Ability to analyse the economic, social, political and business environment in which the bank operates
How to Apply
Submission Requirements: Email application letter and Curriculum Vitae with position clearly marked.
Deadline: 26 April 2026
Note: Only shortlisted candidates will be contacted. Female candidates are encouraged to apply!!!
About the Company
ZWMB (Zimbabwe Women's Microfinance Bank Limited) is a dedicated microfinance institution operating across Zimbabwe. Established to champion financial inclusion, it primarily serves women, including those in rural communities and small and medium-sized enterprises, who are often underserved by traditional banks. The bank provides tailored financial products such as loans and savings accounts, aiming to empower women economically and foster their entrepreneurial growth. Operating under the Zimbabwean government, ZWMB is a critical vehicle for advancing women's participation in the national economy. Its services are designed to address the unique financial needs of Zimbabwean women, driving sustainable development within their communities.
Empowering Zimbabwean women through inclusive financial services.
Job Summary
Frequently Asked Questions
What are the typical qualifications and certifications required for a Branch Operations Officer role in a Zimbabwean bank?
A bachelor's degree in Banking, Finance, Business Studies, or a related field is usually mandatory. Professional certifications like IOBZ (Institute of Bankers of Zimbabwe) or ZIM (Zimbabwe Institute of Management) qualifications are highly advantageous for banking roles.
What would be the common day-to-day responsibilities of a Branch Operations Officer in a microfinance bank in Zimbabwe?
You would oversee daily branch operations, ensuring compliance with banking regulations and internal policies. This includes managing cash flow, supervising tellers, authorizing transactions, and maintaining high standards of customer service.
What is the typical work culture and what are the expectations for a Branch Operations Officer in the Zimbabwean banking sector?
The Zimbabwean banking sector emphasizes professionalism, strict adherence to compliance, and a strong customer service orientation. Expect a demanding environment focused on efficiency, integrity, and achieving financial targets.
What are the realistic career progression paths for a Branch Operations Officer in a Zimbabwean microfinance bank?
Successful Branch Operations Officers can progress to Branch Manager, Regional Manager, or specialized roles in compliance, risk management, or credit. Further education and consistent high performance are key to advancing within the banking hierarchy.
What are the typical benefits packages offered for a role like Branch Operations Officer in Zimbabwean banks?
Common benefits usually include medical aid, pension contributions, and various leave entitlements such as annual, sick, and maternity leave as per Zimbabwean labour laws. Some employers may also offer performance-based bonuses or housing allowances.
What should Zimbabwean job seekers emphasize in their application and interview for a Branch Operations Officer position?
Highlight your strong operational management skills, understanding of banking regulations, and proven ability to lead a team. Employers also seek candidates with excellent problem-solving skills and a clear commitment to customer service and financial integrity.