Branch Manager/Team Leader – Funeral Services – Old Mutual Zimbabwe

Job Summary
The role is responsible for ensuring that every customer is attended to and feels welcome, supports the client through the initial administration processes and ensures all documentation and administration is complete.

Duties And Responsibilities
Effective management of the branch

Management of clients and client queries

Administration of policies, cancellations, amendments etc.

Maintain customer satisfaction.

Fully multiskilled across products and services.

Provides effective advice to customers and sales.

Qualifications And Experience
Skills

Branch Management, Cancellations, Customer Satisfaction, Documentations, Funeral Services, Office Administration, Querying, Sales
Education

National Certificate (Required)