The roles are focused on branch leadership, customer service, sales growth, profitability, operational standards and governance.
Job Summary
- Employer: Old Mutual
- Job Type: Full-time
- Location: Marondera, Zimbabwe
- Category: Banking
- Closing Date: 2026-09-30
Key Responsibilities
- Enforce internal controls and effective cash management processes to prevent losses and potential risk.
- Monitor compliance with applicable operational and legislative requirements.
- Conduct ad hoc checks, action exception reports and address identified non-compliance.
- Communicate sales and operational targets to staff.
- Monitor branch targets and achievement of sales growth.
- Operationalise business strategies, sales campaigns and marketing initiatives.
- Monitor sales performance and project objectives and timelines.
- Manage expenses in line with the agreed budget and improve branch profitability.
- Track and follow up on client comments, complaints and compliments.
- Ensure service standards are maintained and clients are retained.
- Build collaborative relationships with stakeholders.
- Reinforce a service culture among branch staff.
- Encourage participation in CABS culture-building initiatives.
- Collaborate with internal business channels to support branch performance.
- Drive activity to achieve revenue growth, customer service and referral targets.
- Identify areas for process improvement to enhance customer service delivery.
Requirements
- A Business Degree.
- IOBZ Diploma is an added advantage.
- At least 3-5 years’ experience in Retail Banking Operations Management .
- Banking, Sales, Lending or Distribution background is desirable.
- Strong business acumen.
How to Apply
REF Code: JR-78271
About the Company
Old Mutual Zimbabwe Limited is a leading integrated financial services group operating prominently within the Zimbabwean economy. The company offers a comprehensive range of solutions, including life assurance, wealth management, short-term insurance, and banking services through its well-known subsidiary, CABS. Dedicated to empowering individuals, businesses, and corporates, Old Mutual Zimbabwe plays a critical role in helping clients achieve their financial aspirations across the country. As a key part of the Old Mutual Limited pan-African group, it combines local insight with global best practices. The organisation is committed to fostering financial well-being and contributing to sustainable economic development throughout Zimbabwe.
Empowering Zimbabweans with integrated financial solutions.
Frequently Asked Questions
What qualifications and experience are typically required for a Branch Manager role at Old Mutual in Zimbabwe?
Most employers require a degree in Banking, Finance, Business Administration, or a related field. Professional certifications like CISI, ACCA, or banking diplomas from the Institute of Bankers of Zimbabwe are highly valued. You typically need 5+ years of experience in banking or financial services, with prior supervisory or team-lead experience.
What are the typical day-to-day responsibilities of a Branch Manager in Marondera?
You oversee branch operations including sales targets, customer service standards, and staff supervision. Daily tasks involve managing cash flow, approving loans within limits, resolving escalated client issues, and ensuring compliance with RBZ regulations. You also represent the branch in local business forums and drive community engagement to grow the customer base.
How does workplace culture and management style typically function in Zimbabwean banking?
Zimbabwean banking culture emphasizes hierarchy, respect for seniority, and formal communication channels. Punctuality and professional dress are strictly expected, and relationship-building with clients and colleagues is essential. Performance is often measured against aggressive sales targets, so resilience and adaptability during economic volatility are highly valued traits.
What career progression opportunities exist for Branch Managers in Zimbabwe's banking sector?
Strong performers can advance to Regional Manager, Operations Director, or executive roles like Head of Retail Banking. Some transition to specialized functions such as Risk, Compliance, or Product Development. International exposure through regional African operations is possible with established employers like Old Mutual.
What benefits are typically included in full-time banking roles in Zimbabwe?
Standard packages usually include medical aid, pension contributions, and annual leave of 21-30 days depending on seniority. Some employers provide performance bonuses, funeral cover, and staff banking facilities. Benefits vary significantly by institution and are often negotiated at offer stage.
How should I apply for this role, and what do Zimbabwean employers prioritize in candidates?
Apply through the company's official careers portal or reputable job boards like Classifieds.co.zw or LinkedIn. Employers prioritize proven leadership, RBZ regulatory knowledge, and a clean financial record. A well-prepared CV highlighting measurable achievements and strong references from previous banking supervisors will strengthen your application.
