The roles are focused on branch leadership, customer service, sales growth, profitability, operational standards and governance.
Job Summary
- Employer: Old Mutual
- Job Type: Full-time
- Location: Marondera, Zimbabwe
- Category: Banking
- Closing Date: 2026-09-30
Key Responsibilities
- Enforce internal controls and effective cash management processes to prevent losses and potential risk.
- Monitor compliance with applicable operational and legislative requirements.
- Conduct ad hoc checks, action exception reports and address identified non-compliance.
- Communicate sales and operational targets to staff.
- Monitor branch targets and achievement of sales growth.
- Operationalise business strategies, sales campaigns and marketing initiatives.
- Monitor sales performance and project objectives and timelines.
- Manage expenses in line with the agreed budget and improve branch profitability.
- Track and follow up on client comments, complaints and compliments.
- Ensure service standards are maintained and clients are retained.
- Build collaborative relationships with stakeholders.
- Reinforce a service culture among branch staff.
- Encourage participation in CABS culture-building initiatives.
- Collaborate with internal business channels to support branch performance.
- Drive activity to achieve revenue growth, customer service and referral targets.
- Identify areas for process improvement to enhance customer service delivery.
Requirements
- A Business Degree.
- IOBZ Diploma is an added advantage.
- At least 3-5 years’ experience in Retail Banking Operations Management .
- Banking, Sales, Lending or Distribution background is desirable.
- Strong business acumen.
How to Apply
REF Code: JR-78271
About the Company
Old Mutual Zimbabwe Limited is a leading integrated financial services group operating prominently within the Zimbabwean economy. The company offers a comprehensive range of solutions, including life assurance, wealth management, short-term insurance, and banking services through its well-known subsidiary, CABS. Dedicated to empowering individuals, businesses, and corporates, Old Mutual Zimbabwe plays a critical role in helping clients achieve their financial aspirations across the country. As a key part of the Old Mutual Limited pan-African group, it combines local insight with global best practices. The organisation is committed to fostering financial well-being and contributing to sustainable economic development throughout Zimbabwe.
Empowering Zimbabweans with integrated financial solutions.
Frequently Asked Questions
What qualifications and certifications are typically required for a Branch Manager role in Zimbabwe's banking sector?
Most employers require a Bachelor's degree in Banking, Finance, Business Administration, or a related field. Professional certifications such as ACCA, CIS, or Institute of Bankers of Zimbabwe (IBZ) qualifications are highly valued and often preferred. At least 5-7 years of progressive banking experience with some leadership exposure is typically expected.
What are the typical day-to-day responsibilities of a Branch Manager in Zimbabwe?
Daily duties include overseeing branch operations, managing customer relationships, supervising staff, ensuring compliance with RBZ regulations, meeting sales targets, and handling cash management. You will also resolve escalated customer complaints, prepare performance reports, and liaise with head office on strategic initiatives. Strong focus on risk management and fraud prevention is essential given the local banking environment.
How does workplace culture and management style typically function in Zimbabwean banking institutions?
Zimbabwean banks generally maintain hierarchical structures with clear reporting lines and formal communication protocols. Punctuality, professional dress, and respect for authority are deeply valued cultural norms. Performance-driven environments are common, with regular target reviews and emphasis on building long-term customer trust in communities where banking relationships are often intergenerational.
What career progression opportunities exist for Branch Managers in Zimbabwe's banking sector?
Successful Branch Managers can advance to Area Manager, Regional Manager, or Head of Retail Banking positions. Some transition to specialized roles in risk, operations, or corporate banking depending on performance and additional qualifications. International exposure through regional African operations is increasingly available as Zimbabwean banks expand their footprint.
What benefits are typically offered to Branch Managers in Zimbabwean banks?
Standard packages usually include medical aid cover, pension or retirement contributions, annual leave of 20-30 days, and performance-based bonuses. Some employers provide housing allowances, vehicle loans, or fuel benefits given transport challenges in Zimbabwe. Benefit structures vary significantly between established international banks and smaller domestic institutions.
How should I apply for a Branch Manager position, and what do Zimbabwean employers prioritize in candidates?
Applications are typically submitted through company career portals, recruitment agencies, or direct email with a comprehensive CV and certified academic documents. Employers prioritize proven leadership experience, RBZ regulatory knowledge, strong community networks in the branch location, and a clean financial record verified through credit checks. Demonstrating resilience and adaptability given Zimbabwe's economic volatility will strengthen your candidacy.
