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3 days ago
Job Summary
- Employer: FreshSelect Market
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Management
- Closing Date: 2026-10-19
Key Responsibilities
- Drive branch sales, revenue, profitability, and market-share growth through effective strategies.
- Set and monitor daily, weekly, and monthly targets, taking corrective action to address performance gaps.
- Identify new business opportunities through market research, competitor analysis, customer profiling, and market trends.
- Manage branch budgets, expenditure, operating costs, and profitability while ensuring effective financial controls.
- Oversee daily branch operations, ensuring compliance with company policies, procedures, standards, and internal controls.
- Lead, motivate, and develop staff through clear performance objectives, regular reviews, coaching, and action planning.
- Manage stock effectively, including FIFO, stock availability, markdown reduction and shrinkage control.
- Align departmental activities with the overall branch strategy and ensure achievement of agreed business objectives.
- Drive customer satisfaction and retention through high service standards and continuous improvement initiatives.
- Analyse and report on branch performance, identifying risks, opportunities, and actions required to improve overall business performance.
Requirements
- Bachelor’s degree in Economics, Business Administration, Marketing, Retail Management, Finance, or a related field.
- A Masters in Business Administration would be an added advantage.
- Minimum of 3-5 years’ relevant experience in branch management, retail operations, sales, or a similar commercial environment.
- Proven experience in achieving sales, revenue, profitability, and customer-retention targets.
- Strong financial management, budgeting, cost-control and reporting skills.
- Demonstrated experience in stock management, inventory control, shrinkage control and operational risk management.
- Ability to work under pressure, manage competing priorities, and consistently deliver against agreed targets.
- Proficiency in Microsoft Office and relevant business, sales, or inventory management systems
How to Apply
Apply by email: manager@freshselect.co.zw
Frequently Asked Questions
What qualifications or education do I need to become a Branch Manager at a retail company like FreshSelect Market in Zimbabwe?
Most employers require a diploma or degree in Business Administration, Retail Management, or a related field. Professional certifications such as those from the Institute of People Management of Zimbabwe (IPMZ) or the Retailers Association of Zimbabwe can strengthen your application. Significant supervisory experience in retail operations is often valued more than formal education alone.
What are the typical day-to-day responsibilities of a Branch Manager in Zimbabwe's retail sector?
You will oversee daily store operations including stock management, staff supervision, and customer service standards. Financial duties involve cash handling, banking, and meeting sales targets set by head office. You will also handle local supplier relationships and ensure compliance with municipal regulations and health standards.
How does workplace culture and employer expectations differ for management roles in Zimbabwe compared to international standards?
Zimbabwean employers typically expect high personal accountability and hands-on leadership, with managers often working longer hours than their teams. Respect for hierarchy is important, and building strong relationships with staff through direct engagement is valued. Flexibility is essential due to challenges like power outages, currency fluctuations, and informal supply chains.
What career progression opportunities exist for Branch Managers in Zimbabwe's retail industry?
Strong performers typically advance to Area Manager or Regional Operations Manager roles overseeing multiple locations. Some transition to specialized functions like procurement, training, or franchise development within larger retail groups. Entrepreneurship is also common, with experienced managers eventually opening independent retail businesses.
What benefits are typically included in full-time management positions at Zimbabwean retail companies?
Standard packages usually include annual leave as prescribed by the Labour Act, and many established employers offer medical aid through providers like CIMAS, PSMAS, or private schemes. Pension or retirement contributions through NSSA or occupational schemes are common, though specifics vary considerably by company size and financial stability.
How should I apply for a Branch Manager position, and what do Zimbabwean employers prioritize in candidates?
Submit a concise CV highlighting measurable achievements in previous retail roles, accompanied by a tailored cover letter. Employers prioritize proven leadership experience, financial literacy, and problem-solving skills demonstrated during turbulent economic conditions. Professional references from previous supervisors and a clean criminal record are typically required.
