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2 weeks ago
The National Social Security Authority (NSSA) is undergoing a transformation journey to position itself as a modern and relevant organisation that delivers real value to its members through responsive social security services. As part of this transformation, NSSA is seeking to recruit a suitably qualified and like-minded professional for the position of Benefits Clerk (POBS & APWCS – Life Certificate) . Job Title: Benefits Clerk (POBS & APWCS – Life Certificate) Job Location: Harare, Zimbabwe Closing Date: 12 August 2026 Reporting to the Senior Benefits Officer (POBS) , the successful candidate will be responsible for receiving, assessing, and capturing life certificates while ensuring efficient service delivery to pensioners.
Job Summary
- Type: full-time
- Location: Harare
- Category: Administration
- Closing Date: 2026-08-12
Key Responsibilities
- Attend to pensioner queries.
- Assess pensioners by verifying identity documents against pensioner records.
- Confirm the legitimacy of claimants.
- Ensure the adequacy of supporting documentation.
- Help prevent fraudulent claims.
- Capture and update life certificates in the system.
Requirements
- A Degree in Pensions Management, Social Sciences, Accounting, Business Administration , or an equivalent qualification.
- A minimum of 1 year of relevant experience .
- Understanding of governing statutes.
- Excellent computation skills.
- Good communication skills.
- Excellent interpersonal skills.
How to Apply
To apply, please visit: nssa.org.zw
About the Company
The National Social Security Authority (NSSA) is a prominent organization operating within Zimbabwe. As its name suggests, NSSA functions as the national authority dedicated to social security matters in the country. The Authority manages its digital infrastructure, including its official website, with support from its internal ICT Department. NSSA actively engages with the public through various communication channels, such as Facebook, Twitter, and a newsletter, ensuring broad reach. Its primary role involves overseeing and managing social security provisions designed to benefit the citizens of Zimbabwe.
Zimbabwe's National Social Security Authority.
Website: https://www.nssa.org.zw/
Frequently Asked Questions
What qualifications and certifications are typically required for a Benefits Clerk position at NSSA in Zimbabwe?
A Diploma or relevant Certificate in Business Administration, Social Work, or Human Resources is generally preferred. Some roles may also consider candidates with A-levels and significant administrative experience, particularly those familiar with social security processes.
What are the common day-to-day responsibilities of a Benefits Clerk, especially concerning POBS and APWCS Life Certificates?
Daily tasks involve assisting beneficiaries with life certificate submissions, verifying documentation, and updating beneficiary records in the system. This includes interacting with the public, explaining processes, and ensuring compliance with NSSA's pension and accident prevention schemes.
What is the typical work culture and expectation for an administrative role within a parastatal like NSSA in Zimbabwe?
The work culture often emphasizes adherence to strict procedures, attention to detail, and a strong public service orientation. Punctuality, professionalism, and a high level of integrity are crucial when handling sensitive beneficiary information and public funds.
What are the realistic career progression opportunities for a Benefits Clerk within NSSA in Zimbabwe?
A Benefits Clerk can often advance to a Senior Benefits Clerk role, then potentially to a supervisory position within the Benefits Department. Further progression might involve moving into broader administrative roles, compliance, or human resources within NSSA or other public sector organizations.
What kind of employee benefits, such as leave, medical aid, or pension, can one typically expect from NSSA?
NSSA generally provides standard public sector benefits, including annual leave, sick leave, and maternity leave as per Zimbabwean labour laws. Employees typically receive medical aid coverage and contribute to the NSSA pension scheme, ensuring post-retirement security.
What do employers like NSSA typically look for in applicants for a Benefits Clerk role in Zimbabwe, and how should one apply?
Employers seek candidates with strong administrative skills, excellent communication abilities, and a proven track record of accuracy and discretion. Applications usually involve submitting a detailed CV and cover letter outlining relevant experience and qualifications, often through their official careers portal or email.