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Are you passionate about technology and enjoy diagnosing and repairing devices? We’re looking for a skilled Bench Technician to join our technical team.
Job Summary
- Type: full-time
- Location: Harare
- Category: IT & Telecoms
- Closing Date: 2026-07-28
Key Responsibilities
- Diagnose and repair Apple devices, including iPhone, iPad and Mac
- Troubleshoot hardware and software issues
- Perform repairs to the highest quality standards
- Complete repair documentation accurately
- Deliver excellent customer service and support
Requirements
- Experience repairing Apple devices or similar electronic equipment
- Strong technical troubleshooting and diagnostic skills
- Excellent attention to detail
- Ability to work independently and as part of a team
- A passion for technology and continuous learning
How to Apply
Apply by email: [email protected]
About the Company
Solution Centre (Pvt) Ltd is Zimbabwe's leading Apple Premium Reseller and an Apple Authorised Service Provider. The company provides a comprehensive range of genuine Apple products, including iPhones, MacBooks, iPads, and accessories, to customers across the country. Beyond sales, Solution Centre offers certified repair and technical support services, ensuring Apple users in Zimbabwe receive expert assistance. Operating from its flagship store in Sam Levy's Village, Borrowdale, Harare, Solution Centre is dedicated to delivering an unparalleled Apple experience. They play a crucial role in bringing the latest Apple technology and world-class support to the Zimbabwean market, catering to both individual and enterprise clients.
Zimbabwe's official Apple Premium Reseller and Service Centre.
Frequently Asked Questions
What are the typical educational and certification requirements for a Bench Technician in Zimbabwe?
Employers typically look for a diploma or certificate in IT, computer science, or electronics engineering. Relevant certifications like A+ or N+ are highly valued, demonstrating practical hardware and software troubleshooting skills. Some roles might also prefer candidates with a vocational trade qualification in a related field.
What does a Bench Technician at a Solution Centre typically do day-to-day in Zimbabwe?
Day-to-day responsibilities involve diagnosing, troubleshooting, and repairing various IT hardware, including laptops, desktops, and printers, often for walk-in clients or internal requests. You'll perform component replacements, software installations, system upgrades, and ensure all repairs meet quality standards before client handover. This role requires meticulous attention to detail and strong problem-solving abilities.
What is the typical work culture and what are the expectations for a Bench Technician in Zimbabwe?
The work culture often emphasizes problem-solving, customer service, and efficiency, especially in a busy solution centre environment. Employers expect reliability, adherence to service level agreements, and a proactive approach to learning new technologies. You'll likely work within a team, requiring good communication and collaboration skills.
What are the realistic career progression paths for a Bench Technician in Zimbabwe?
A Bench Technician can progress to roles like Field Technician, IT Support Specialist, Network Administrator, or System Administrator with further experience and specialized certifications. Gaining expertise in specific technologies or expanding into IT consulting are also viable long-term options. Continuous learning and upskilling are crucial for advancement in the Zimbabwean IT sector.
What kind of benefits (leave, medical aid, pension) can I expect as a Bench Technician in Zimbabwe?
Typical benefits often include statutory leave entitlements such as annual, sick, and maternity leave, as mandated by Zimbabwean labour laws. Many employers offer basic medical aid coverage and contribute to a pension scheme as part of a comprehensive compensation package. The specifics can vary significantly between different companies and their size.
What should I include in my application and what do Zimbabwean employers look for in a Bench Technician?
Your application should highlight your practical experience in hardware repair, software troubleshooting, and any relevant certifications like A+ or N+. Employers in Zimbabwe seek candidates with strong diagnostic skills, a customer-focused attitude, and the ability to work independently and as part of a team. Demonstrating a keen interest in continuous learning and adapting to new technologies is also highly valued.