Job Summary
- Type: full-time
- Location: Harare
- Category: Aviation
- Closing Date: 2026-12-31
Key Responsibilities
- equipping participants with practical skills in reservations, fares and ticketing systems to help them stand out in the travel and aviation industry.
Requirements
- The minimum qualification is five O-Levels, which must include: English Mathematics Statistics or Accounts
- Each student is required to bring a laptop for the lessons.
How to Apply
Phone: +263712366418
About the Company
Air Zimbabwe (Pvt) Ltd is the flag carrier airline of Zimbabwe, headquartered on the property of Robert Gabriel Mugabe International Airport, in Harare. From its hub at Robert Gabriel Mugabe International Airport, the carrier used to operate a network within southern Africa that also included Asia and London-Gatwick. Following financial difficulties, Air Zimbabwe ceased operations in late February 2012. Serving a reduced domestic network, the carrier resumed operations for a short period between May and early July 2012, when flights were again discontinued. Some flights were restarted on a discontinuous basis in November that year. The airline resumed operating some domestic routes as well as the regional service to Johannesburg on a daily basis in April 2013.
Website: https://www.airzimbabwe.aero/
Frequently Asked Questions
What qualifications or certifications are typically required to enrol in Air Zimbabwe’s Amadeus GDS, Fares & Ticketing training courses?
Applicants generally need a minimum of 'O' Level with English and Mathematics passes, though many employers prefer candidates with 'A' Level or a relevant diploma in travel, tourism, or business studies. Completion of an accredited Amadeus GDS certification (e.g., Amadeus Selling Platform Connect or foundational fare & ticketing modules) is essential, and local training providers like the Zimbabwe Aviation Training Institute (ZATI) or licensed IATA partners often deliver these courses.
What does a typical day look like for someone working in fares and ticketing after completing this training, especially within Zimbabwe’s aviation sector?
Daily tasks include processing airline bookings via Amadeus GDS, calculating complex fares using ATPCO data, issuing e-tickets, handling reissues and refunds, and supporting customers with itinerary changes — all while adhering to IATA standards and local Civil Aviation Authority (CAAZ) regulations. In Zimbabwe, staff often manage high volumes of regional bookings (e.g., Harare–Johannesburg–Lusaka), requiring strong attention to currency conversions, visa requirements, and local payment methods like EcoCash or bank transfers.
How does workplace culture and employer expectations differ in Zimbabwean aviation roles compared to international settings?
Zimbabwean aviation workplaces value respect for hierarchy, punctuality, and formal communication — especially when liaising with senior crew or regulatory bodies like CAAZ. Employers expect resilience amid infrastructure challenges (e.g., intermittent power or internet), so self-initiative, adaptability, and strong record-keeping are highly regarded, particularly in smaller teams where multitasking across reservations, customer service, and reporting is common.
What realistic career progression paths exist after completing Amadeus GDS and ticketing training in Zimbabwe?
Graduates often begin as Reservation Agents or Ticketing Officers at airlines, travel agencies, or ground handling companies in Harare, Bulawayo, or Victoria Falls. With experience and additional IATA/UFTAA certifications, they may progress to Senior Ticketing Supervisor, Revenue Analyst, or Training Coordinator roles — some transition into airline commercial departments or start licensed travel businesses, supported by ZTA (Zimbabwe Tourism Authority) registration.
What benefits — such as leave, medical aid, or pension — are commonly offered to staff in this role within Zimbabwean aviation companies?
Formal employers typically offer 30 days’ annual leave, statutory sick leave, and maternity/paternity leave per the Labour Act (Chapter 28:01). Medical aid is often provided through local schemes like NSSA Health or private providers (e.g., ProMed or MBCA), and pension contributions follow NSSA requirements — though coverage varies significantly between state-owned, private, and foreign-invested aviation entities.
How do I apply for roles linked to this training, and what do Zimbabwean employers specifically look for during hiring?
Applications are usually submitted directly to airlines, travel agencies, or training providers advertising vacancies on platforms like ZimJobs, LinkedIn Zimbabwe, or through referrals at industry events like the Zimbabwe Travel Expo. Employers prioritise verified Amadeus certification, fluency in English, proven customer service experience (especially in high-pressure settings), and familiarity with local documentation — such as Zimbabwean ID, passport validity checks, and SACU travel requirements.