ADMINISTRATOR & INVESTIGATOR – Mukuru 335 views

VACANCY

Introduction

Are you detail-oriented, inquisitive, and passionate about protecting people and assets? Join Mukuru as a Risk & Security Technical Administrator and play a vital role in safeguarding our operations.

You will support investigations, maintain secure records, liaise with external partners, monitor CCTV systems, and serve as a key contact point for security matters across our network. If you thrive in a fast-paced environment and want to contribute to building a secure workplace, we want to hear from you!

Job Purpose

The Risk & Security Technical Administrator provides key support to the Risk & Security Manager and Officer by assisting with internal investigations, coordinating with external law enforcement and legal partners, maintaining secure documentation, monitoring surveillance systems, and facilitating effective communication on security-related matters across Mukuru’s operations.

Key Responsibilities

Investigation Support

• Assist with investigations into internal and external criminal activities.
• Conduct interviews and maintain accurate reports of findings.
• Perform internal checks to ensure procedural and fiscal compliance.
• Maintain effective communication with the Risk & Security team.

Reporting & Documentation

Write detailed investigation reports.
File and maintain all records with strict confidentiality.
Ensure all reportable cases are accurately captured and submitted.
Provide recommendations to the Risk & Security Manager (RSM) and Human Resources.

Coordination with External Agencies

• Liaise with law enforcement, legal representatives, and prosecutors.
• Support search and seizure requests.
• Provide additional information as required by external agencies.

Interview Documentation

• Document Risk & Security interviews to required standards.
• Prepare related reports as directed.
• Represent Mukuru in sensitive interviews when required.

Information Recovery

Assist in the recovery of company and Valtari information as needed.

Insurance Claims Administration

• Maintain the Insurance Claims Register.
• Ensure all claim documentation is forwarded to insurers.
• Track claims and payments.
• Coordinate with internal departments on insurance coverage for sites.

Security Support to CSOs & Tellers

Act as the focal point for CSOs and Tellers on security-related matters.
Provide regular communication and support on security issues.

CCTV Monitoring & Spot Checks

Monitor online CCTV feeds and report technical issues to the CCTV technician.
Escalate any offline locations or concerns.

Requirements

Knowledge

• Familiarity with Mukuru operations.
• Basic understanding of security standards for handling cash.
• Knowledge of Anti-Money Laundering (AML) practices.
• Understanding of budgets and fiscal control.
• Familiarity with standard operating procedures (SOPs).’

Skills

Strong verbal and written communication.
Inquisitive and methodical nature.
Excellent time management and organizational skills.
Strong interpersonal and relationship-building skills.
Ability to present clear, well-structured reports.

Experience

Minimum of 2 years’ relevant experience in security, investigations, or administrative roles.
Experience working with external agencies is advantageous.

Education

• Level pass in English.
•  Level pass in Mathematics.

High integrity and ability to maintain confidentiality.

• Proactive and detail oriented.
• Able to manage multiple priorities effectively.
• Comfortable working in a fast-paced and dynamic environment.