Job Summary
- Type: full-time
- Location: Harare
- Category: Account Management
- Closing Date: 2026-07-29
Key Responsibilities
- Manage relationships with corporate customers and travel trade partners.
- Build and maintain long-term strategic partnerships.
- Maximise revenue while reducing the cost of sales.
- Ensure maximum value from existing commercial agreements.
- Identify, acquire and develop new corporate and leisure accounts.
- Prepare and implement account development plans.
- Conduct sales calls, presentations, email campaigns and customer meetings.
- Achieve and exceed regional revenue targets.
- Support implementation of Qatar Airways’ commercial sales strategy.
- Develop tactical sales and marketing campaigns.
- Maximise returns from marketing investments.
- Drive distribution efficiencies and account activation.
- Analyse sales performance and identify revenue opportunities.
- Review account data to improve commercial performance.
- Provide market intelligence and competitor insights.
- Monitor customer trends to support strategic decision-making.
- Represent Qatar Airways at trade shows, industry events and promotional activities.
- Support educational visits and familiarisation trips.
- Promote professional sales standards.
- Assist in coaching and developing advanced account management practices.
Requirements
- Experience in a commercial, customer-facing role (aviation/travel preferred)
- Knowledge of GDS, ticketing, Salesforce and sales systems.
- Excellent analytical skill, ability to interpret data and trends
- Excellent communication and stakeholder management skills
- Proficiency in MS Office + fluent English
- You must also have the current right to live and work in Zimbabwe to be considered for this role.
How to Apply
About the Company
Qatar Airways Company Q.C.S.C., operating as Qatar Airways, is the flag carrier of Qatar. It was established by the government of Qatar in 1993, and has been 100% state-owned since 2013. Headquartered in the Qatar Airways Tower in Doha, the airline operates a hub-and-spoke network, with 170 international routes from its base at Hamad International Airport. The airline currently operates a fleet of more than 200 aircraft. Qatar Airways Group employs more than 43,000 people. The carrier has been a member of the Oneworld alliance since October 2013, and the official company slogan has been "Going Places Together", since 2015. The airline has faced controversies over employee pay and working conditions, as well as accusations of bribery to European politicians.
Frequently Asked Questions
What are the typical qualifications and educational background expected for an Account Manager role in Zimbabwe?
A Bachelor's degree in Business Administration, Marketing, or a related commercial field is generally required for this role. Employers also highly value professional certifications in sales or account management and demonstrated experience in client relationship management within the Zimbabwean market.
What would be the common day-to-day responsibilities for an Account Manager in Zimbabwe, particularly when dealing with high-profile clients?
Daily tasks typically involve nurturing client relationships, understanding their evolving needs, and ensuring the delivery of tailored solutions and services. This also includes regular performance reviews, preparing detailed reports, and identifying opportunities for account growth and retention.
How does the local Zimbabwean work culture influence the role of an Account Manager, especially with international client interactions?
Zimbabwean work culture emphasizes strong interpersonal connections, respect, and resilience, which are crucial for building trust and rapport with clients. Adaptability, professional etiquette, and excellent communication skills are highly prized when navigating diverse cultural expectations with international partners.
What are the realistic career progression opportunities for an Account Manager in Zimbabwe?
Successful Account Managers often advance to Senior Account Manager, Sales Manager, or even Business Development Manager positions within their organisations. Growth opportunities typically exist within established local companies, regional entities, or through specializing in particular industry sectors.
What kind of benefits package can an Account Manager in Zimbabwe typically expect?
Common benefits in Zimbabwe include statutory leave provisions, a basic medical aid plan, and sometimes a pension fund contribution, varying by employer. The specific package will depend on the size, industry, and financial stability of the employing company.