ACCOUNT EXECUTIVE – Powertel Communications (Pvt) Limited 206 views

Applications are invited from suitably qualified and experienced persons to fill the vacancies below.

POSTA: ACCOUNT EXECUTIVE-FIXED TERM CONTRACT

The position is responsible for acquisition of new business, retention, recovery, contract and service level agreements management. The Account Executive will also be responsible for the development of customer relationships that enable the organization to accomplish its goals and objectives.

Key Performance Areas

• Implements sales and marketing strategies for new services and products to increase revenue.
• Provides input into crafting of the Customer Relationship Strategy (CRM) strategy.
• Implements the CRM strategies as outlined in the plan.
• Carries out market and competitor analysis in order to provide accurate market feedback to facilitate decision making.

Monitors and reports on performance of products and services.

• Ensures new business acquisition and effective contract management.

Implements strategies and measures to retain the business.

• Responsible for revenue assurance.
• Promotes business growth in the assigned portfolio through key account development and management.
• Prepares and provides weekly, biweekly, monthly, quarterly and annual reports for management decision making.
• Manages staff performance, motivates staff and sets objectives for subordinates.
• Manages staff discipline, resolves grievances and disputes/conflicts in an objective, ethical and professional manner through administering the Code of Conduct and Grievance Procedure.

Qualifications and Experience

• Degree in Marketing / Business Studies/ or equivalent.
• Professional membership of a recognized professional body e.g. MAZ, IMM, SAIM, IPRCZ, CCAZ.
• 6 years relevant experience of which 3 years should be at a senior level.
• Experience in an ICT/Telecommunications environment a distinct advantage.

Other Personal Attributes

• Excellent interpersonal and communication skills.
• Superior customer service skills.
• Planning skills.
• Digital marketing skills.
• Innovativeness