2 X CORPORATE COMMUNICATIONS & MARKETING OFFICERS – Zimbabwe National Water Authority 63 views

Key Responsibilities

• Customer Relationship Management: Receiving, resolving and documenting clients’ queries and complaints for enhanced customer experience management.
• Media Relations: Building and maintaining relationships with the media within the catchment jurisdiction, and assisting the Authority in responding to catchment specific media inquiries.
• Stakeholder Relationship Management: Managing and maintaining sound relations with ZINWA stakeholders within the catchment.
• Crisis Management: Managing communications during unexpected negative events to protect the Authority’s reputation in liaison with Head Office.
• Event Management: Organizing events such as facility tours, stakeholder engagement meetings and awareness campaigns within the catchment.
• Monitoring & Analysis: Monitoring and analysis of the Authority’s media coverage in the local media.
• Writing and contributing articles to the ZINWA weekly and monthly internal publications.
• Visibility and Publicity: Initiating and handling catchment publicity and visibility activities including exhibitions, road shows, product activations.

Requirements

• Degree in Media studies/ English and Communication/Journalism/Marketing Management or related field.
• Good communication skills.
• Proficiency in English, Shona and Ndebele.
• Team player.
• Ability to solve problems.
• Ability to exercise sound judgment.

How to Apply