View more 3 years ago
VACANCY
Customer Service Administrator (1 Post) – Harare Institute of Technology
Full Time
Qualifications and Experience
Applicants should have a Bachelor’s degree in Information Technology, Computer Science, or related field;
Certifications in customer support or IT (CompTIA A+, HDI, or similar) would be an added advantage;
Three (3) years’ experience in IT support, helpdesk or customer service environment;
Strong communication and interpersonal skills;
Basic technical knowledge of operating systems, common applications, and account management;
Ability to multitask and manage requests in a fast-paced environment;
Strong problem-solving and customer service orientation.
Duties and Responsibilities
Receiving, logging, and tracking IT service requests and incidents through the service desk system;
Providing first-level technical support for common hardware, software, and account-related issues;
Escalating complex problems to the Service Desk Engineer or Chief Technician when necessary;
Maintaining accurate records of issues, solutions, and resolutions for reporting and knowledge base purposes;
Communicating with users regarding the status of their requests and ensure timely resolution;
Assisting in creating user documentation, FAQs, and training materials to improve ICTS self-service;
Monitor customer satisfaction and provide feedback to improve service quality;
Ensure compliance with IT policies, security standards, and data protection regulations.
Job Summary
More Information
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Job Application Details
APPLICATION DETAILS
Interested applicants are advised to visit the Harare Institute of Technology website www.hit.ac.zw for more details regarding the advertised posts. Details on salary, allowances and other benefits will be made available to short-listed candidates. Application letters, certified copies of certificates and C.Vs giving full personal details including full names, qualifications, experience, present salary, date of availability and names of at least three (3) referees should be addressed or hand delivered to: The Deputy Registrar - Human Resources and Administration Harare Institute of Technology P.O. Box BE 277 Belvedere HARARE or uploaded on: https://www.hit.ac.zw/vacancies/in a single PDF file. Female candidates are encouraged to apply. Closing date for receipt of applications is on Friday, 21 November 2025. Harare Institute of Technology is an Equal Opportunity Employer
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