View more 2 days ago
VACANCY: Customer Experience Officer
Location: Harare
Industry: Front Office & Customer Relations
Organization: Member of the Contact Centre Association of Zimbabwe (CXAZ)
Employment Type: Full-Time
Deadline: 09 April 2025
Salary: TBA
Position Overview
A prestigious member of the Contact Centre Association of Zimbabwe (CXAZ) is seeking a mature, professional, and customer-focused individual to join their team as a Customer Experience Officer (Front Desk). This role is critical in ensuring exceptional customer service delivery and upholding the organization’s brand through positive, professional engagement with all stakeholders.
Key Responsibilities
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Greet and assist clients, partners, and visitors in a warm and professional manner.
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Operate front desk functions including handling incoming calls, responding to inquiries, and directing visitors appropriately.
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Maintain a tidy, welcoming reception area.
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Schedule appointments and manage meeting logistics.
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Facilitate clear, timely internal and external communication.
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Manage incoming/outgoing mail, packages, and administrative front desk duties.
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Assist with customer experience improvement initiatives.
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Build and sustain positive relationships with both clients and internal departments.
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Perform other administrative duties as assigned.
Qualifications & Experience
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A Diploma or Degree in Public Relations, Customer Service, Communications, or a related field.
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Proven experience in a front office, reception, or customer-facing role.
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Registered member of CXAZ is mandatory.
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Excellent verbal and written communication skills.
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Proficiency in Microsoft Office and general computer applications.
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Highly organized with strong planning and time management skills.
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Professional, mature, and able to manage interactions with diverse individuals.
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Ability to multitask effectively in a fast-paced environment.
Job Summary
More Information
- Job Application Details Application Instructions Interested and qualified candidates should send their CV and cover letter to: 📧 [email protected] 🗓️ Deadline: 09 April 2025 📌 Please indicate “Customer Experience Officer Application” in the subject line.