SERVICE MANAGEMENT ADMINISTRATOR – CBZ Holdings Limited 1452 views

An exciting career opportunity has arisen for the role of Service Management Administrator within the Group IT division of CBZ Holdings. If you want to join a team of energetic and passionate professionals, this is your opportunity.

What we expect from you.

Monitor all logged incidents and their resolution
Respond to a reported service incident, identifying the cause, and initiating the incident management process.
Log all problem issues as Problem Management calls
Document investigations on Problem calls
Monitor change management plans for projects and/or change initiatives and assess the impact of planned change.
Monitor the effectiveness of the change management process and assist in continuous change improvement work.
Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement
Coordinate activities to resolve incidents, ensuring a high level of quality
Recommend service improvement initiatives to reduce the number of calls/issues logged.
Assist end-users to resolve challenges.

Qualifications, Skills, and experience required

Bachelor’s degree in Information Systems, Computer Science, Information Technology or equivalent from a recognised institution
ITIL Foundation certification
2 years experience in IT Service Management
Good understanding of IT systems