Head Digital Banking – NBS 226 views

Vacancy : Head Digital Banking

You will be responsible  for developing the vision , strategy , roadmap  and drive  innovation and the delivery of products and services and new operating  models to deliver a strong client focused digital ecosystem . This includes focus on  enriching the client experience , efficiencies in the front to back processes and stability of client offerings supporting clients and their

DUTIES AND RESPONSIBILITIES

• Responsible for the commercial success of the Digital banking enterprise to reach the set targets
• Formulate and execute the Society ide customer acquisition strategy through physical and digital channels to achieve expected client book size
• Devolves the 3 to 5 year strategic plan in conjunction  with first Line Management into the annual operating plan to manage the business of the Department by identifying  and reviewing the required  resources  to achieve  the objectives of digital financial services
• Oversee the society new products enablement  on digital  channels  and innovation strategy by overseeing  the  product development  process and project  implementation  of the Society strategic initiatives
• The role  proactively  supports customers  by eliminating pain  points  and solving queries with  a view to increase  customer satisfaction and loyalty
• Collect   and analyse  data  to make well-informed  business decisions
• Reviews departmental budget and consolidates the profit & loss for DFS department budget for inclusion in the overall Bank Profit & Loss
• Develop  the business case for new products  improvements to existing products  and business ventures
• Works closely  with internal marketing and business teams  to identify key target segments , formulate plans to acquire and educate  customers and strategically drive-up acquisition and usage of internet and mobile banking
• Drive  initiatives that  increase customers satisfaction and build brand loyalty
• Motivate team members to meet company goals and push for success
• Submission  of necessary  reports and returns to ExCO , board  and other regulators
• Overall responsibility for service center  , contact center and digital channels sales  targets which are defined by business units
•  Create personalized  customer base and internal staff for the group , making sure the customer voice is heard in the boardroom
• Develop and motivate a CX team to track customer experience against key performance indicator

QUALIFICATIONS AND EXPERIENCE

• Technology or business -related degree
• Masters in business administration or business leadership or equivalent
• A minimum of 5 to 6 years of experience in the digital banking E-commerce and information technology or FMCG industry
• Experience in the digital banking space will be an added advantage
• Financial  institutions oe e-commerce companies with strong client focused digital platforms
• Commitment to deliver the agreed work through  the team and relevant stakeholders
• Possess strong leadership , presentation and influencing skills