Job Expired
Vacancy : Head Digital Banking
You will be responsible for developing the vision , strategy , roadmap and drive innovation and the delivery of products and services and new operating models to deliver a strong client focused digital ecosystem . This includes focus on enriching the client experience , efficiencies in the front to back processes and stability of client offerings supporting clients and their
DUTIES AND RESPONSIBILITIES
- Responsible for the commercial success of the Digital banking enterprise to reach the set targets
- Formulate and execute the Society ide customer acquisition strategy through physical and digital channels to achieve expected client book size
- Devolves the 3 to 5 year strategic plan in conjunction with first Line Management into the annual operating plan to manage the business of the Department by identifying and reviewing the required resources to achieve the objectives of digital financial services
- Oversee the society new products enablement on digital channels and innovation strategy by overseeing the product development process and project implementation of the Society strategic initiatives
- The role proactively supports customers by eliminating pain points and solving queries with a view to increase customer satisfaction and loyalty
- Collect and analyse data to make well-informed business decisions
- Reviews departmental budget and consolidates the profit & loss for DFS department budget for inclusion in the overall Bank Profit & Loss
- Develop the business case for new products improvements to existing products and business ventures
- Works closely with internal marketing and business teams to identify key target segments , formulate plans to acquire and educate customers and strategically drive-up acquisition and usage of internet and mobile banking
- Drive initiatives that increase customers satisfaction and build brand loyalty
- Motivate team members to meet company goals and push for success
- Submission of necessary reports and returns to ExCO , board and other regulators
- Overall responsibility for service center , contact center and digital channels sales targets which are defined by business units
- Create personalized customer base and internal staff for the group , making sure the customer voice is heard in the boardroom
- Develop and motivate a CX team to track customer experience against key performance indicator
QUALIFICATIONS AND EXPERIENCE
- Technology or business -related degree
- Masters in business administration or business leadership or equivalent
- A minimum of 5 to 6 years of experience in the digital banking E-commerce and information technology or FMCG industry
- Experience in the digital banking space will be an added advantage
- Financial institutions oe e-commerce companies with strong client focused digital platforms
- Commitment to deliver the agreed work through the team and relevant stakeholders
- Possess strong leadership , presentation and influencing skills
More Information
- Job Application Details TO APPLY Email Cvs to [email protected] stating the position being applied for in the subject section .Thee closing date 11 October 2022 . If you don’t receive any response within 3 months , please accept that your application was unsuccessful
- This job has expired!
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