Equals Solutions is a FinTech company that provides digital consumer credit management solutions to institutions. The company offers a comprehensive set of automated, insight-driven services to help financial institutions achieve the digital transformation of the consumer credit management journey.
We are launching an intensive, structured 18-month Graduate Training Programme designed to give recent graduates hands-on workplace exposure. We are looking to recruit trainees for the following disciplines:
1. Software Development x 2
2. Quality Assurance x 2
3. Service Delivery Operations (Second Level Support) x 3
Job Summary
- Employer: Equals Solutions
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Information Technology
- Closing Date: 2026-09-24
Key Responsibilities
- Service Delivery Operations (Second Level Support) x 3
Requirements
- A Bachelor’s Degree in Information Systems, Information Technology, Software Engineering or Computer Science.
- First Class or Upper Second Class pass in the area of study or qualification.
- Able to learn quickly and work independently with minimal supervision.
- Valid clean class four (4) drivers licence will be an added advantage.
How to Apply
Apply by email: hr@equals.co.zw
Frequently Asked Questions
What qualifications or certifications do I need for a Second Level Support role at a Zimbabwean IT company?
Most employers require a diploma or degree in Information Technology, Computer Science, or a related field from institutions like Harare Polytechnic or the University of Zimbabwe. Industry certifications such as CompTIA A+, Network+, or Microsoft Azure Fundamentals strengthen your application significantly. Practical experience troubleshooting hardware and software issues is often valued as much as formal qualifications.
What are the typical day-to-day responsibilities in Second Level Support?
You will escalate and resolve complex technical issues that first-level support cannot handle, including server problems, network outages, and application errors. Daily tasks involve logging tickets, remote troubleshooting, coordinating with third-party vendors, and documenting solutions for knowledge bases. You may also mentor junior staff and participate in after-hours on-call rotations.
How does workplace culture in Zimbabwean IT companies affect this role?
Zimbabwean IT workplaces typically emphasize respect for hierarchy, punctuality, and collaborative problem-solving across teams. Dress codes vary but lean business-casual, and clear communication with both technical and non-technical colleagues is essential. Employers expect adaptability given infrastructure challenges like power outages and limited bandwidth.
What career progression paths exist from Second Level Support in Zimbabwe?
With experience, you can advance to Third Level Support, Systems Administrator, or IT Team Lead positions within three to five years. Specializing in cloud platforms, cybersecurity, or network engineering opens doors to senior roles at multinational companies or consulting firms. Some professionals transition into project management or pre-sales technical roles.
What benefits are typically offered for full-time IT support roles in Zimbabwe?
Standard packages usually include annual leave of 21-30 days, limited medical aid coverage, and participation in pension schemes like NSSA or private funds. Larger employers may offer funeral cover, performance bonuses, and professional development allowances. Benefits vary considerably between local companies and international organizations operating in Zimbabwe.
How should I apply for this role and what do Zimbabwean IT employers prioritize?
Submit a concise CV highlighting specific technologies you have supported, quantified achievements, and certifications through email or the company's career portal. Employers prioritize demonstrated troubleshooting experience, customer service skills, and familiarity with tools like ServiceNow or Jira. Prepare for practical assessments and panel interviews testing both technical competence and communication under pressure.
