View more 6 days ago
Our client is seeking a qualified Collections Officer to manage accounts receivable and debt recovery, requiring a relevant finance diploma/degree, credit management certification, and proven credit control experience.
Job Summary
- Type: full-time
- Location: Harare
- Category: Accounting & Finance
- Closing Date: 2026-08-17
Key Responsibilities
- Monitor customer accounts for delayed payments and overdue balances.
- Contact clients via phone, email, and letters to arrange payment plans.
- Resolve billing queries and dispute claims efficiently.
- Maintain accurate records of all collection efforts and payment histories.
- Prepare daily, weekly, and monthly aging and collection reports.
Requirements
- Diploma or Bachelor’s degree in Accounting, Finance, or a related field.
- Professional certifications in Credit Management.
- Relevant experience in credit control, debt collection, accounts receivable, finance, or customer account management.
- Strong communication, negotiation, and problem-solving skills.
- Proficient in accounting software and MS Excel.
How to Apply
Apply by email: [email protected]
Frequently Asked Questions
What qualifications are typically required for a Collections Officer role in Zimbabwe?
Most employers seek candidates with a diploma or degree in Accounting, Finance, Business Studies, or a related field. Relevant professional certificates in credit management or debt collection are also highly advantageous. Strong negotiation and communication skills are essential.
What are the primary day-to-day responsibilities of a Collections Officer in Zimbabwe?
A Collections Officer typically manages a portfolio of overdue accounts, contacting clients via phone, email, and sometimes in-person visits to negotiate payment plans. This involves meticulous record-keeping, reconciling accounts, and adhering to local financial regulations and company policies. They also prepare regular reports on collection activities and performance.
What is the typical work culture and what are the expectations for a Collections Officer in Zimbabwe?
The work culture often emphasizes professionalism, resilience, and strong interpersonal skills, as you'll be dealing with various client situations. Employers expect punctuality, adherence to targets, and a high level of integrity in handling sensitive financial information. Building good relationships with clients while ensuring debt recovery is key.
What are the typical career progression paths for a Collections Officer in Zimbabwe?
A Collections Officer can progress to Senior Collections Officer, Team Leader, or Collections Supervisor roles within the department. Further growth might lead to positions in Credit Management, Risk Management, or other areas within the finance sector, often requiring additional qualifications or experience. Continuous professional development is highly valued.
What benefits can a Collections Officer generally expect from employers in Zimbabwe?
Typical benefits often include statutory annual leave, sick leave, and possibly a medical aid package, though the specifics vary widely by employer. Some larger organizations may offer a pension contribution scheme or other allowances. It is crucial to clarify the exact benefits during the interview process.
What should applicants focus on when applying for a Collections Officer role in Zimbabwe, and what do employers look for?
Employers in Zimbabwe look for proven experience in debt collection or customer service, strong negotiation skills, and a clear understanding of financial regulations. Your application should highlight your ability to meet targets, manage difficult conversations professionally, and maintain accurate records. A well-structured CV and cover letter demonstrating these competencies are crucial.