Key job purpose is to provide first- and second-line technical support to internal users and customers, troubleshooting hardware, software, network and application issues.
Job Summary
- Type: full-time
- Location: Harare
- Category: IT Support
- Closing Date: 2026-06-28
Key Responsibilities
- Serves as first point of contact for incoming support requests;
- Triages, diagnoses and resolves incidents related to desktop/laptop hardware, printers, mobile devices, operating systems, productivity applications (Microsoft 365, Google Workspace), VPN and remote access, and common business applications;
- Escalates incidents to appropriate teams (network, server, application, security) when required and follow up to ensure timely resolution.
Requirements
- Bachelor’s degree in Information Technology, Computer Science or equivalent;
- Certification in any two of the following is a must. (CompTIA A+, CompTIA Network+, ITIL 4 Foundation, Microsoft 365, Apple Support certification);
- A minimum of 2 years relevant working experience.
How to Apply
Applications accompanied with a detailed Curriculum Vitae should be submitted to: [email protected]
For more information on principal job responsibilities, you can visit NetOne Cellular (Private) Limited website on www.netone.co.zw
For more information on principal job responsibilities, you can visit NetOne Cellular (Private) Limited website on www.netone.co.zw
About the Company
NetOne Cellular (Private) Limited stands as a cornerstone of Zimbabwe's telecommunications landscape, operating nationally. This company holds an official license from the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) to deliver extensive mobile telecommunication services. NetOne is dedicated to connecting individuals and enterprises across the nation, fostering communication and digital access. Through its established infrastructure and service offerings, the company plays a vital role in advancing connectivity and supporting socio-economic activities throughout Zimbabwe.
Zimbabwe's licensed provider of mobile and telecommunication services.
Website: https://www.netone.co.zw/
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