Job Summary
- Type: full-time
- Location: Harare
- Category: Design
- Closing Date: 2026-07-22
Key Responsibilities
- Conduct user research, usability testing, and customer journey analysis to identify improvement opportunities
- Design intuitive user experiences, wireframes, prototypes, and high-fidelity interfaces for web and mobile platforms
- Create and maintain scalable design systems and UI standards
- Collaborate closely with Product, Engineering, and QA teams throughout the product development lifecycle
- Translate business requirements and customer insights into user-centered design solutions
- Measure and improve user engagement, adoption, and conversion through data-driven design decisions
- Drive innovation through modern design practices and AI-enhanced workflows
- Ensure consistency, accessibility, and usability across all Paynow digital products
Requirements
- Degree or professional qualification in UX/UI Design, Human-Computer Interaction, Graphic Design, Information Systems, Computer Science, or related field
- 3-4 years’ experience designing digital products, preferably in fintech, payments, banking, e-commerce, or technology sectors
- Proficiency in Figma and modern prototyping tools
- Experience conducting user research, usability testing, and customer journey mapping
- Experience building or contributing to design systems
- Understanding of Agile methodologies
- Strong portfolio demonstrating end-to-end product design and measurable business impact
How to Apply
About the Company
Paynow Zimbabwe is the country's leading online payment gateway and service provider, launched in 2013. It facilitates secure, instant, and comprehensive online payments by connecting businesses with local mobile money (EcoCash, OneMoney, InnBucks), digital wallets, and major payment cards (Visa, Mastercard, Zimswitch). Key Features and Details: Company Info: Operated by Softwarehouse (Private) Limited, part of the Webdev Group. Merchant Solutions: Enables businesses to accept payments via an online platform without needing to create special bank merchant accounts. Integrated Options: Supports local methods like EcoCash, OneMoney, InnBucks, and international payments through Visa and Mastercard. Services: Provides, SDKs, plugins, and widgets for e-commerce websites (e.g., WooCommerce, Shopify). Customer Usage: Allows users to buy airtime, pay bills, and settle payments through the Paynow portal or Topup. Accessibility: Operates 24/7 with a focus on ease of use for both consumers and businesses. Security: Provides a secure gateway for online transactions, building trust for users. Paynow simplifies the digital payment experience in Zimbabwe, catering to small businesses and individuals alike by providing a centralized and reliable service.
Frequently Asked Questions
What qualifications are typically expected for a UX/UI Product Designer role in Zimbabwe?
While a degree in IT, Graphic Design, or a related field is often preferred, a strong portfolio showcasing practical experience can be equally valuable. Certifications in UX/UI design principles or specific software tools are also a significant advantage for candidates.
What are the common day-to-day responsibilities for a UX/UI Product Designer in a Zimbabwean tech company?
You would typically be involved in user research, wireframing, prototyping, and creating high-fidelity designs for digital products. Collaboration with developers, product managers, and stakeholders to ensure design implementation and user-centric solutions is also key.
What is the typical work culture and expectations for designers in Zimbabwean tech companies, particularly regarding innovation?
Zimbabwean tech culture often emphasizes adaptability, resourcefulness, and strong teamwork due to dynamic market conditions. Expect to contribute actively to problem-solving and demonstrate innovative thinking within project constraints.
What are the realistic career progression opportunities for a UX/UI Product Designer in Zimbabwe?
Starting as a junior designer, one can progress to mid-level or senior roles, eventually leading to positions like Lead UX/UI Designer or Product Design Manager. Opportunities also exist for specialization in areas like UX research or moving into product management.
What kind of typical benefits package can a UX/UI Product Designer expect from a reputable employer in Zimbabwe?
Standard benefits generally include statutory leave days, a contribution towards medical aid, and sometimes a pension fund. Other perks might involve professional development opportunities or allowances for connectivity and work tools.
Beyond technical skills, what key attributes do Zimbabwean employers look for in a UX/UI Product Designer?
Employers highly value strong communication skills, problem-solving abilities, and a collaborative mindset, alongside a compelling portfolio. Demonstrating an understanding of local user behaviors and market nuances can also be a significant advantage.
