STUDENT ON ATTACHMENT x44 – BancABC Zimbabwe

Geographical Area

Harare Arundel, Aspindale, Avondale, Borrowdale, Budiriro, Chiremba, Megawatt, Joina City, Kamfinsa, Kenneth Kaunda, Machipisa, Msasa, Newlands, Sam Mujoma, Ruwa,
Bulawayo – Ascot, Bradfield, Cowdray Park, Hyper.

Other towns-Belbridge, Binga, Chegutu, Chikanga, Chinhoyi South, Chipinge, Dangamura, Gweru Main, Gweru, Hwange, Kadoma, Kariba, Karoi, Kwakwe, Marondera, Masvingo, Mutaro Town, Mutoko, Norton, Rusape, Sakubva, Triangle, Victoria Falls, Westgate, Chitungwiza-Zengeza, Zvishavane

Purpose of the job

Provide top-class service to BANCABC’s Banking customers in a professional and friendly manner, through account transactions, providing information and advice to banking customers and non-customers on the bank’s products and services. Paying special attention to detailed policy and procedures.

Main Focus Areas

Customer Service.
Cross-selling of bank’s products and services. Processing Foreign currency switches for all currencies
Redemption of remittances
Cash withdrawals and deposit-taking
Transaction capturing. Provide accurate information to customers at all times.
Achieve and maintain a high level of customer e at all times.

Adhere to policy and procedure both internal and t external for the protection of the customer.
To complete all customer transactions efficiently and accurately
Be discrepancies at the first point of realization. n any concerns over
Provide assistance and offer advice or alternatives that will benefit the customer. Processing opening collection of account
KYC-lite account of opening forms and collection of loan forms. Promote the benefits of alternative methods of banking, by actively assisting where applicable.
Treating colleagues and clients with respect, understanding, consideration, knowledge and
Answer the telephone in a timely and professional
manner.
To adapt positively to change(s) in working
practices or environment.
Cash balancing on a regular basis Attend to and resolve basic technical failures (first-line support).

Skills and Competencies

Good problem-solving skills, expressing the ability to question, listen and understand and respond to customer queries timely.
The ability to show empathy (where necessary) to diffuse and resolve customer dissatisfaction.
Friendly, cheerful, and well-groomed.
Excellent interpersonal skills.
Ability to use own initiative.
Strong time management skills.
Team player with the ability to work in a dynamic cultural environment

Job-Related Knowledge

Knowledge of legal and regulatory issues typical for the country’s banking system.

Qualifications and Work Experience

2’A’ Levels
5’0′ levels including Mathematics and English
Studying towards a Business-Related Degree.
University students on the job training, teller