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HIRING: RESERVATIONIST
Employer: Lorimak Africa (Private) Limited
Location: Zimbabwe
Employment Type: Full Time
Application Deadline: 17 July 2026
Job Summary
- Type: full-time
- Location: Harare
- Category: Hospitality
- Closing Date: 2026-07-17
Key Responsibilities
- Welcome and assist walk-in clients in a professional and friendly manner.
- Respond promptly and professionally to telephone, email and WhatsApp enquiries.
- Provide accurate information on venue packages, pricing and availability.
- Process and manage reservations, ensuring all bookings are accurately recorded.
- Confirm bookings with clients at least 24-48 hours before scheduled events.
- Prepare invoices and receipts and liaise with the Finance Department regarding payments.
- Handle customer complaints professionally and escalate issues to management where necessary.
- Maintain accurate reservation records and perform general administrative duties.
Requirements
- Diploma or Certificate in Hospitality, Tourism, Business Administration, or a related field.
- 1-2 years’ experience as a Reservationist, Receptionist, Front Office Administrator, or Customer Service Officer.
- Experience in the hospitality or events industry is an added advantage.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office applications and reservation or booking systems.
How to Apply
Send your CV to [email protected] with the subject line “Reservationist”. Application Deadline: 17 July 2026. Only shortlisted candidates will be contacted.
About the Company
Lorimak Africa (Private) Limited is a prominent civil engineering and construction company operating in Zimbabwe, established in 2011. The firm specializes in delivering comprehensive infrastructure solutions, including the construction and rehabilitation of roads, bridges, and water reticulation systems. Additionally, Lorimak Africa undertakes dam construction and general building projects, contributing significantly to the nation's development. Based in Harare, the company aims to provide high-quality, sustainable engineering services across various sectors. Through its projects, Lorimak Africa plays a vital role in enhancing Zimbabwe's essential infrastructure.
Civil Engineering & Construction
Website: https://lorimakafrica.com
Frequently Asked Questions
What qualifications are typically required for a Reservationist role in Zimbabwean hospitality?
A Certificate or Diploma in Tourism and Hospitality Management, Front Office Operations, or a related field is often preferred. Employers also value strong computer literacy, particularly with reservation systems, and excellent communication skills.
What does a Reservationist typically do on a daily basis in a Zimbabwean hotel or lodge setting?
Daily tasks involve managing incoming booking inquiries via phone, email, and online platforms, accurately entering reservation details into the system, and ensuring room availability. You would also confirm bookings, process payments, and provide guests with essential information about their stay and local attractions.
What are the common work culture and expectations for Reservationists in Zimbabwe's hospitality sector?
Expect a professional, guest-centric environment where excellent customer service and efficiency are paramount. Punctuality, a presentable appearance, and the ability to work flexibly, including weekends and public holidays, are highly valued.
What are the realistic career progression opportunities for a Reservationist in Zimbabwe?
Successful Reservationists can progress to roles like Senior Reservationist, Front Office Supervisor, or even Front Office Manager within larger hospitality establishments. Further development might lead to positions in sales, marketing, or revenue management.
What kind of benefits, like leave or medical aid, can a Reservationist typically expect in Zimbabwe?
Standard benefits usually include annual leave and sick leave, as mandated by Zimbabwean labor laws. Some employers may offer medical aid contributions or a pension scheme, though these can vary significantly based on the employer's size and policies.