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At Celeste Medical Hub, we believe exceptional patient care begins long before a patient sees a doctor. It starts at the front desk.
We’re looking for a warm, professional and highly organised Medical Front Office Administrator to join our growing team. This is an ideal opportunity for a recent graduate who is passionate about people, enjoys working in a fast-paced environment, and wants to build a long-term career in healthcare administration.
You won’t simply answer phones or book appointments-you’ll play a vital role in creating an outstanding patient experience while ensuring our front office runs efficiently every day.
Job Summary
- Type: full-time
- Location: Harare
- Category: Administration
- Closing Date: 2026-08-16
Key Responsibilities
- Welcome patients, families and visitors with professionalism, warmth and empathy.
- Register new patients and accurately capture patient information.
- Schedule, confirm and manage appointments for multiple specialists.
- Answer telephone calls and respond to patient enquiries promptly and professionally.
- Maintain accurate electronic medical records and ensure patient information is always up to date.
- Process payments and issue receipts.
- Coordinate with doctors, nurses and other departments to ensure a seamless patient journey.
- Protect the confidentiality of patient information at all times.
- Help resolve patient concerns professionally and escalate issues when necessary.
- Contribute to a positive, supportive and patient-focused team culture.
Requirements
- Has a Diploma or Degree in Office Administration, Business Administration, Secretarial Studies or a related qualification.
- Loves interacting with people and providing exceptional customer service.
- Communicates confidently, professionally and with compassion.
- Has outstanding attention to detail and accuracy.
- Is organised and able to manage multiple priorities without losing focus.
- Learns new technology and software quickly, particularly healthcare and electronic medical record systems.
- Is comfortable using Microsoft Office and general computer applications.
- Maintains confidentiality and demonstrates integrity in handling sensitive information.
- Remains calm and professional during busy periods.
- Enjoys solving problems and finding practical solutions.
- Works well as part of a multidisciplinary healthcare team.
- Has a positive attitude, takes initiative and is eager to learn.
Salary
350
How to Apply
To apply, please visit: ihararejobs.com
About the Company
Celeste Medical Hub operates as a dedicated healthcare facility located in Harare, Zimbabwe. It offers a comprehensive range of medical services, including general practitioner consultations, chronic disease management, and urgent care. The hub is particularly recognized for its specialized occupational health services, providing essential pre-employment medicals, driver's license medicals, visa medicals, and drug testing for individuals and corporate clients. By focusing on accessible and reliable medical assessments, Celeste Medical Hub plays a crucial role in supporting the health and well-being of the Zimbabwean workforce. The company is committed to delivering professional medical solutions vital for employment and personal health certification within the country.
Zimbabwe's trusted hub for occupational health and general medical care.
Frequently Asked Questions
What qualifications or education are typically needed for a Medical Front Office Administrator role in Zimbabwe?
A diploma in secretarial studies, office administration, or a related field is often preferred, alongside a strong secondary school education. Experience in a medical setting or customer service is a significant advantage for candidates in Zimbabwe.
What are the common day-to-day responsibilities of this role at a medical facility in Zimbabwe?
Daily tasks involve managing patient appointments, handling inquiries, processing patient registration and billing, and maintaining accurate medical records. You'll also be responsible for maintaining a tidy reception area and ensuring a smooth patient flow.
What is the typical work culture and what are the expectations for this role in Zimbabwean medical facilities?
The work environment often emphasizes professionalism, empathy, and efficiency in serving patients from diverse backgrounds. Punctuality, strong communication skills, and a respectful demeanor are highly valued in the local medical sector.
What are the realistic career progression or growth paths for a Medical Front Office Administrator in Zimbabwe?
With experience, you could advance to a Senior Administrator, Office Manager, or even specialize in medical records management. Further education in healthcare administration can open doors to broader management roles within the healthcare sector.
What typical benefits (e.g., leave, medical aid, pension) can a full-time administrative employee expect in Zimbabwe?
Full-time roles typically include benefits such as paid annual leave and sick leave as per Zimbabwean labor laws. Many reputable employers also offer contributions towards medical aid and a pension fund for their employees.
How should one apply for this position, and what do Zimbabwean employers look for in candidates?
Applications usually involve submitting a detailed CV and cover letter outlining your relevant experience and skills. Employers prioritize candidates with excellent communication, organizational skills, and a genuine commitment to patient care and service.