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At Celeste Medical Hub, we believe exceptional patient care begins long before a patient sees a doctor. It starts at the front desk.
We’re looking for a warm, professional and highly organised Medical Front Office Administrator to join our growing team. This is an ideal opportunity for a recent graduate who is passionate about people, enjoys working in a fast-paced environment, and wants to build a long-term career in healthcare administration.
You won’t simply answer phones or book appointments-you’ll play a vital role in creating an outstanding patient experience while ensuring our front office runs efficiently every day.
Job Summary
- Type: full-time
- Location: Harare
- Category: Administration
- Closing Date: 2026-08-16
Key Responsibilities
- Welcome patients, families and visitors with professionalism, warmth and empathy.
- Register new patients and accurately capture patient information.
- Schedule, confirm and manage appointments for multiple specialists.
- Answer telephone calls and respond to patient enquiries promptly and professionally.
- Maintain accurate electronic medical records and ensure patient information is always up to date.
- Process payments and issue receipts.
- Coordinate with doctors, nurses and other departments to ensure a seamless patient journey.
- Protect the confidentiality of patient information at all times.
- Help resolve patient concerns professionally and escalate issues when necessary.
- Contribute to a positive, supportive and patient-focused team culture.
Requirements
- Has a Diploma or Degree in Office Administration, Business Administration, Secretarial Studies or a related qualification.
- Loves interacting with people and providing exceptional customer service.
- Communicates confidently, professionally and with compassion.
- Has outstanding attention to detail and accuracy.
- Is organised and able to manage multiple priorities without losing focus.
- Learns new technology and software quickly, particularly healthcare and electronic medical record systems.
- Is comfortable using Microsoft Office and general computer applications.
- Maintains confidentiality and demonstrates integrity in handling sensitive information.
- Remains calm and professional during busy periods.
- Enjoys solving problems and finding practical solutions.
- Works well as part of a multidisciplinary healthcare team.
- Has a positive attitude, takes initiative and is eager to learn.
Salary
350
How to Apply
To apply, please visit: ihararejobs.com
About the Company
Celeste Medical Hub operates as a dedicated healthcare facility located in Harare, Zimbabwe. It offers a comprehensive range of medical services, including general practitioner consultations, chronic disease management, and urgent care. The hub is particularly recognized for its specialized occupational health services, providing essential pre-employment medicals, driver's license medicals, visa medicals, and drug testing for individuals and corporate clients. By focusing on accessible and reliable medical assessments, Celeste Medical Hub plays a crucial role in supporting the health and well-being of the Zimbabwean workforce. The company is committed to delivering professional medical solutions vital for employment and personal health certification within the country.
Zimbabwe's trusted hub for occupational health and general medical care.
Frequently Asked Questions
What qualifications and experience are typically required for a Medical Front Office Administrator role in Zimbabwe?
A diploma in secretarial studies, office administration, or a related healthcare administration certificate is generally preferred. Prior experience in a medical or customer service environment, particularly with patient interaction and scheduling, is highly valued by employers. Strong computer literacy, including proficiency with common office software, is also essential.
What are the common day-to-day responsibilities of a Medical Front Office Administrator in a Zimbabwean clinic?
Key duties include managing patient appointments, handling inquiries, processing medical aid claims, and maintaining accurate patient records. You will also be responsible for managing the waiting area, ensuring a smooth patient flow, and providing general administrative support to medical staff.
What is the typical work culture and what are the key expectations for this role in a Zimbabwean medical practice?
Professionalism, empathy, and excellent communication skills are paramount, as you'll be the first point of contact for patients often in sensitive situations. Punctuality, reliability, and the ability to work effectively in a busy, sometimes high-pressure environment are highly expected. Adherence to medical ethics and patient confidentiality is also critical.
What are the realistic career progression or growth paths for a Medical Front Office Administrator in Zimbabwe?
With experience, you could advance to a Senior Administrator role, Office Manager, or specialize in areas like medical aid liaison within larger institutions. Further education in healthcare management, public health, or business administration can open doors to more supervisory or specialized administrative positions.
What kind of benefits (e.g., leave, medical aid, pension) can one typically expect in this role in Zimbabwe?
Standard benefits usually include annual leave and sick leave as per Zimbabwean labor laws. Many reputable employers also contribute towards a medical aid scheme for their staff. Pension contributions may be offered, especially by larger or more established medical practices.
How should I apply for this role in Zimbabwe, and what do employers typically look for in applications?
Applications generally require a detailed CV and a cover letter highlighting relevant administrative experience and soft skills like empathy and organization. Employers often seek candidates with strong administrative and communication abilities, computer literacy, and a professional, patient-centric approach. Highlight any experience with medical booking systems or claims processing.