IT MANAGER (HEAD OFFICE)

Develop and maintain the IT service relationship between Elab technical, Elab management, their key suppliers, and their colleagues within the business. Maintaining regular interaction to ensure issues are resolved in a timely manner and customer expectations are met and effectively managed.
Gain an understanding of service concerns within the business and look to identify opportunities for service improvement initiatives. Provide input to drive service Improvement actions and plan; take responsibility for managing improvement.
Hold regular service reviews with Technical supervisors, to review the quality of services delivered in support of the business and ensure that any Service Improvement Plans required are defined and implemented.
Support the management of Incident Management processes.
Particularly ensure, business stakeholders are appropriately appraised and Involved in the process.
Knowledge of developing and managing SLAs/OLAs, KPIs, and critical success factors (CSFs) for IT Services, processes, operations and work environments.
Accountable for performance and development of all aspects of Elab Technical Service Management. Including, but not limited to the service desk, Desk Engineers, Printer Technicians, Service Level Management, Process Management and Incident or Problem Requests.

Qualification and Experience:

Degree in Information Technology Post graduate Qualification as an added advantage
Minimum 5 years IT managerial role Knowledge ‘ application management
Knowledge of personal computing operating environments including a variety of versions of Microsoft Windows and Mac OS including Popular client applications including Microsoft Office, Internet Explorer, Firefox, etc
Ability to handle work- related pressure
Attention to detail

The Company offers attractive remuneration packages to be disclosed to Interested applicants are advised to submit their applications together with Cvs and Proof of qualifications in an envelope marked the position you are applying for, not later than 2nd of December 2018
Box 573297
Herald House
Harare
Or
Send Email to [email protected]

Should you not receive a response within 2 weeks of closing date kindly consider your application unsuccessful