IT GRADUATE INTERN – Zimbabwe Health Interventions (ZHI) 97 views

Vacancy

About

Zimbabwe Health Interventions (ZHI) is a not-for-profit human development organisation which is registered as a Private Voluntary Organization (PVO) in terms of subsection (5) of section 9 of the Private Voluntary Organisations Act (Chapter 17:05). ZHI’s mission is to develop and deliver innovative and sustainable high-impact, integrated health interventions to the communities we serve, while working with and strengthening existing institutions.

Basic Function

Assist with desktop support, troubleshooting desktop hardware/software problems, and carrying out projects as assigned in a culturally diverse environment. Properly document support, repair, and project activities using a helpdesk ticketing system.

Job Description

With the support or supervision of the IT team, the intern will assist in diagnosing computer problems, support with technical assistance to office staff as needed; Assist in software and hardware upgrades; Assist with adding or updating workstations for office staff ; Assist in routine PC maintenance and updates for performance efficiency; Assisting Review and process help desk support requests; Assist in maintaining Internet service, firewalls, and telephone systems; Initiate process improvements to better answer user demands; Any other duties as assigned.

Knowledge, Skills And Abilities

Proficient in Microsoft Office 365, Windows 10, And Windows 11 in a domain environment; Ability to troubleshoot common hardware/software issues; Ability to meet deadlines and adjust to changing priorities; Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head; Ability to quickly gain new skills and knowledge when faced with new challenges; Some familiarity with confidentiality requirements in a pseudo medical setting; Attention to detail; Excellent verbal and written communication skills;

Qualifications And Experience

HND/Degree in IT related field with at least one-year learning experience in computer systems operations; Knowledgeable in MS Active Directory structure; Software installations, backup and archive; Hardware and software troubleshooting; Printer and system maintenance.