Background Information

World Vision is a global Christian relief, development and advocacy organization dedicated to working with children, families and communities to overcome poverty and injustice. We are a community of close to 40,000 staff working across the world to help change the lives of vulnerable children. Our supporters, partners and staff join forces with communities on the ground to help children enjoy good health, be educated for life, experience the love of God and their neighbours and be cared for, protected and participating in addressing issues that affect their lives. World Vision has been active in Zimbabwe since 1973. Our operations are spread across 9 out of 10 provinces, with a majority of over 1.75 million beneficiaries in rural areas. Our current programs focus on improving the well-being of boys and girls in three priority sectors: health and nutrition, livelihoods and education. We also focus on child protection, gender and disabilities, emergency assistance and resilience building as cross cutting priorities across our programs. If you share the same vision, JOIN US and contribute to life in all its fullness for the children and communities we serve.

Position Title: ICT Officer

Location: Mutare

Purpose of the Position:

Support and maintain the day-to-day operations of WV Zimbabwe’s management information systems, through the provision of a client-oriented service that focuses on the support of staff and the implementation of innovative solution that automate business process and inform decision-making.

Major Responsibilities:

• To work closely with the Finance and Administration Manager in the implementation of projects that particularly support the Ensure Project
• To take a leading role in the service transition stage of the service delivery model.
• Identify and address user training needs for all WV Zimbabwe IT users appropriately.
• To drive operational level processes associated with outsourcing the hardware repair function and other highly specialist areas in line with the MIS service delivery process and FFM/Audit requirement.
• Maintaining a virus free systems environment by deploying updates to remote sites.
• Maintaining an antispyware free systems environment by deploying updates to remote sites.
• Empowering users on how to best take care of their IT equipment.
• Provide technical advice to the Finance and Administration Manager in decision relating to the strategic use of business applications.
• Make recommendations to the Finance and Administration Manager on the acquisition of new technologies and the deployment of existing ones and replacement of old hardware.
• Document best practices of technical processes that are relevant to the position.
• Provide emergency on call support on a rotating schedule
• Assist the IT Specialist responsible for National Office support in dealing with the work load so as to ensure that services are delivered and maintained at the agreed levels.
• To ensure regular backup of data for users according to the disaster recovery policy
• Server Administration and Management
• Network Administration

Knowledge and Skills:

• A degree in Information Technology/ Information Systems.
• Application development qualification will be an added advantage.
• Three years working experience in the information technology/ information systems context, two of these spend administering an office network.
• An exceptional understanding of the Lotus notes platform and the infrastructure that supports it including ISP relations and remote user connectivity.
• Working experience in Lotus Notes, Sun Systems and Windows operating systems (server and clients). A certification in any of these would be an added advantage.

NB: Shortlisting will be done as applications are received. Only shortlisted candidates will be contacted.

Female applicants are encouraged to apply.