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Old Mutual Zimbabwe is seeking a dedicated Hardware & Network Support Specialist responsible for ensuring the smooth operation of production applications and infrastructure. The role involves setting up, maintaining, and enhancing system standards, designing new solutions, optimizing infrastructure performance, and providing remote support to technical teams and end users. About Old Mutual Zimbabwe: Old Mutual is a premier African financial services organization operating across 14 countries, offering a wide range of financial solutions including Life and Savings, Property and Casualty, Asset Management, and Banking and Lending. Committed to fostering mutually positive futures, Old Mutual values diverse talents and believes in empowering its employees to deliver exceptional customer experiences.
Job Summary
- Type: full-time
- Location: Harare
- Category: Information Technology
- Closing Date: 2026-07-29
Key Responsibilities
- Support the seamless operation of production applications and infrastructure
- Develop, document, and enforce system standards
- Design and implement innovative solutions to improve system resilience
- Monitor infrastructure performance, troubleshoot issues, and schedule upgrades
- Collaborate with network architects for network optimization
- Conduct fault investigations in local and wide area environments
- Secure systems through policy enforcement and access management
- Report operational status and manage infrastructure projects
- Upgrade infrastructure equipment to latest releases
- Provide remote support to on-site and off-site engineers and end users
- Manage capacity and perform audits of infrastructure devices in offices and data centers
- Liaise with project management, third-line engineers, and service desk teams
- Configure user workstations and maintain infrastructure inventory
- Implement and manage AWS infrastructure and integrations
- Ensure disaster recovery capabilities for critical platforms and applications
Requirements
- Bachelor of Computer Science (BCoSc) OR Bachelor of Engineering (BEng) in Information Technology, Computer Science, or Information Technology Management
- Accountability and Capacity Management
- Infrastructure Design and Management
- Disaster Recovery Planning
- Network Support and Optimization
- Performance Monitoring and Troubleshooting
- Remote Support and Collaboration
- Tech Savviness and Effective Communication
- Teamwork and Results-Driven Approach
How to Apply
To apply, please visit: oldmutual.wd3.myworkdayjobs.com
REF Code: JR-81840
About the Company
Old Mutual Zimbabwe Limited is a leading integrated financial services group operating prominently within the Zimbabwean economy. The company offers a comprehensive range of solutions, including life assurance, wealth management, short-term insurance, and banking services through its well-known subsidiary, CABS. Dedicated to empowering individuals, businesses, and corporates, Old Mutual Zimbabwe plays a critical role in helping clients achieve their financial aspirations across the country. As a key part of the Old Mutual Limited pan-African group, it combines local insight with global best practices. The organisation is committed to fostering financial well-being and contributing to sustainable economic development throughout Zimbabwe.
Empowering Zimbabweans with integrated financial solutions.
Frequently Asked Questions
What are the essential qualifications and certifications for a Hardware & Network Support Specialist role in Zimbabwe?
Typically, a degree or diploma in Information Technology, Computer Science, or a related field is required. Industry certifications like CompTIA A+, Network+, or CCNA are highly valued and demonstrate practical expertise to Zimbabwean employers.
What are the common day-to-day responsibilities of a Hardware & Network Support Specialist at a large organization like Old Mutual Zimbabwe?
You would primarily be responsible for troubleshooting hardware issues, maintaining network connectivity, and providing technical assistance to end-users. This often involves desktop support, printer maintenance, and ensuring network uptime for business operations.
What is the typical work culture and expectation for IT support roles in Zimbabwean corporate environments?
Zimbabwean corporate IT culture often emphasizes reliability, proactiveness, and strong problem-solving skills, with a focus on minimizing downtime. Being adaptable, having excellent interpersonal communication, and a willingness to work occasional extended hours for critical issues are generally expected.
What are the realistic career progression opportunities for a Hardware & Network Support Specialist in Zimbabwe?
With experience, you can advance to roles like Network Administrator, Systems Administrator, or even IT Manager. Specializing in areas like cybersecurity, cloud infrastructure, or specific enterprise solutions can also open up more senior technical positions.
What kind of benefits package (e.g., medical aid, pension, leave) can one typically expect for this role in corporate Zimbabwe?
Most reputable Zimbabwean corporates offer a standard benefits package including medical aid, pension contributions, and annual leave allowances. Some may also include group life assurance and professional development opportunities.
What do Zimbabwean employers, especially in finance or insurance, typically look for in applicants for this role, and how should I apply effectively?
Employers seek candidates with demonstrable technical skills, practical experience, and a strong work ethic, often valuing hands-on troubleshooting abilities. Highlight your problem-solving capabilities and any relevant projects or internships on your CV and cover letter.