ERP Support Consultants X4 – (Sage 200 x2) and (Sage Partner x2) 151 views

Our Company Omni Africa is recruiting 4 ERP Consultants.

This is a crucial role in understanding and determining the requirements of the customers and to plan offers accordingly. The role works closely with the ERP Business Manager as well as ERP Sales Consultant in providing pre-sales support, participating and collaborating in sales-cases, providing technical solutions to new and existing corporate customers on solutions offered. The support function is key in providing quality on-site and remote service and support to all Sage clients of Omni Africa within the country, and the region when necessary. This role requires good understanding of business requirements, processes, IT systems and use of IT hardware and applications and works with clients across all kinds of business and industries.

Duties

• The ERP Pre-Sales and Support Consultant primarily focuses on new business acquisition, retention and improving customer experience levels.
• Work as a bridge between users and the technical team, understanding both client requirements, and business investments and expected Return on Investment (ROI).
• Prepare specifications on I.T. infrastructure and facilitate and monitor system implementation, completing the necessary documentation and supervising clients through the full technology life cycle.
• Stay to ensure that the delivery team or product specialists that follow pre-sales provide the intended solution.
• Working with clients to define scope of a project.
• Clarifying a client’s system specifications, understanding their work practices and the nature of their business
• Developing agreed solutions and implementing new systems, presenting solutions in written and oral reports
• Preparing documentation and presenting progress reports to customers in the format so requested by the ERP Business Manager.
• Provide technical support to customers via telephone, email, remote and onsite assistance.
• Delivering training to end-user customers at Omni Africa premises or at client site.
• Follow up with customers to ensure issues are resolved and the customer is satisfied.
• Ensure extraordinary customer experience values are applied across all areas of the business and consistently
• Responsible for meeting timelines and deliverables associated with the support.
• Adhere to standards and procedures for support reporting and documentation.
• Stay abreast of emerging technologies and practices to ensure that you are working with the best practices/tools, architecture designs and processes.
• Define project scope, goals and deliverables that support business goals in collaboration with Management
• Assist in reviewing deliverables prepared by the team before passing to the client
• Ensures project documents are complete, current and stored appropriately.

Experience & Qualifications

• A degree or equivalent in Business Information Technology, Information Technology Management, Project Management, Information Systems, Computer Science, Business Administration etc.
• Certified fully in Sage and particularly Sage VIP Premier HRM, Sage 200 Evolution, Sage 300 People and any other ERP Software
• Four or more years’ experience working as a Software Implementation Consultant or any other similar positions in a related field
• Must have a good appreciation of the ICT industry and particularly Omni Africa’s business growth need and its position within the industry.