Customer Service Officer 2208 views

Customer Service Officer

Job Summary

To provide an excellent Customer Services in terms of opening and closing of customer accounts; data capture maintenance of customer accounts and enquiries.

DUTIES AND RESPONSIBILITIES

• Supervising Opening and Closing of customer accounts.
• Maintaining customers’ accounts in the system.
• Supervising customer enquiries.
• Supervising staff.
• Reporting any suspicious Money Laundering Activities in line with the Ant-Money Laundering Guidelines and Policy.
•  Creates and maintains reports about customer interactions.
• Develops a rapport with customers.
• Makes recommendations to management to improve customer experience.

QUALIFICATIONS AND EXPERIENCE

• 5 ‘O’ Levels and 2 ‘A’ Levels.
• Diploma in Banking or equivalent, Commercial Subjects.
• Diploma in IOBZ is an added advantage.

SKILLS AND SPECIFICATIONS

• Be honest, innovative, reliable and well groomed
• Have excellent interpersonal, written and oral communication skills
• Be highly customer focused
• Be highly knowledgeable about the Micro finance’s products and services
• Have ability to work on own initiative and meet tight deadlines.
• Have a high level of confidentiality and the use of discretion.

ALL APPLICANTS TO CLEARLY STATE THEIR PROVINCES.

How to apply

Interested and qualified applicants should send their CVs to [email protected]

or
submit hard copies at

Trust Towers, 4th floor, 56 Samora Machel Ave by not later than 22 February 2019.

Only shortlisted candidates will be contacted. Female candidates are encouraged to apply