We’re Hiring: Card Operations Officer Location: Harare / Hybrid Application Deadline: 31 July 2026 Hey, future team member! 👋 Flocash is a fintech company making significant strides across Middle East Africa. Think digital payments, mobile technology, and promoting financial inclusion. We’re looking for a Card Operations Officer to help drive our operations. So, what’s the gig? You’ll be the go-to person ensuring our card programme runs smoothly. From fixing transaction issues to handling customer concerns and ensuring compliance with financial regulations, you’ll be the backbone of our card operations.
Job Summary
- Type: full-time
- Location: Harare
- Category: Banking
- Closing Date: 2026-07-31
Key Responsibilities
- Keeping the card operations flowing: Manage inventory, card activations, settlements, and chargebacks.
- Being the fixer: Troubleshoot technical errors, declined transactions, fraud alerts, and other operational issues.
- Customer hero mode: Resolve complex customer cases and create an FAQ guide to help the front-line team handle common issues.
- Keeping it compliant: Ensure compliance with AML, KYC, and Zimbabwe’s financial regulations.
- Liaising with the squad: Act as the main point of contact between banking partners, the technology team, and external vendors.
Requirements
- Bachelor’s degree (Finance, IT, Economics, Business, or a related field).
- At least 2 years’ hands-on experience in card operations, payments, or fintech, with a solid understanding of the transaction lifecycle (authorization, clearing, settlement, etc.).
- Customer support experience in financial services is non-negotiable.
- Good understanding of Zimbabwe’s financial services landscape.
- Experience working with card management platforms or payment gateways is an added advantage.
- Problem-solver: Calm under pressure and able to adapt quickly.
- People-first: Strong empathy and customer service skills.
- Excellent communicator: Fluent English is essential. Ability to speak Shona or Ndebele is a strong advantage.
- Tech-savvy: Advanced Excel skills and ability to quickly learn new software.
- Detail-oriented: Strong focus on reconciliations and compliance with excellent accuracy.
- Agile: Able to manage multiple priorities in a fast-paced environment.
How to Apply
Apply by email: [email protected]
About the Company
Flocash is a financial technology company that plays a vital role in enabling digital payments and cross-border transactions within Zimbabwe. Through strategic partnerships, notably with mobile money platforms like Ecocash, it facilitates crucial diaspora remittances for Zimbabweans. Its robust platform connects global payment networks to local financial ecosystems, ensuring efficient and secure money transfers across the country. By streamlining the flow of funds, Flocash supports financial inclusion and contributes significantly to the Zimbabwean economy. The company's operations empower individuals and businesses with accessible digital payment solutions.
Connecting Zimbabwe to global payments, empowering diaspora remittances.
Frequently Asked Questions
What qualifications and certifications are typically required for a Card Operations Officer role in a Zimbabwean bank?
Most Zimbabwean banks seek candidates with a degree in Banking, Finance, Business Studies, or Information Technology. Relevant professional certifications in banking operations or card management, coupled with practical experience, are highly advantageous for this role.
What are the common day-to-day responsibilities for a Card Operations Officer in a Zimbabwean financial institution?
Daily tasks often include managing card issuance, transaction monitoring, dispute resolution, and ensuring compliance with local and international card scheme regulations. You would also handle customer inquiries related to card products and support system maintenance activities.
What is the typical work culture like for a Card Operations Officer in a Zimbabwean bank, and what expectations should I have?
The work culture in Zimbabwean banking is generally professional, structured, and places a strong emphasis on compliance and customer service excellence. Expect a collaborative environment, but also periods of high pressure, especially during system upgrades or peak transaction times.
What are the realistic career progression paths for a Card Operations Officer within the banking sector in Zimbabwe?
Successful Card Operations Officers can typically advance to Senior Card Operations roles, then potentially move into Product Management for cards or other payment solutions. Opportunities also exist to transition into compliance, risk management, or project management within the broader financial services sector.
What typical benefits packages (e.g., leave, medical aid, pension) can I expect for this role in Zimbabwe?
Standard benefits usually include a competitive leave structure, comprehensive medical aid coverage, and participation in a company pension scheme. Some employers may also offer transport allowances or performance-based bonuses, which vary significantly by institution.
What do Zimbabwean employers typically look for in applicants for a Card Operations Officer role, and how should I tailor my application?
Employers value strong analytical skills, attention to detail, and a solid understanding of payment card technologies and regulations specific to Zimbabwe. Highlight your experience with transaction processing systems and your ability to resolve complex operational issues effectively in your application.