Job Responsibilities 
• Achieve Business Unit goals by attracting, recruiting, retaining competent team members.
• Manage performance of branch staff by implementing performance agreements and ensuring a clear vision.
• Provide regular performance feedback including counselling, disciplinary hearings and representing the bank at the CCMA.
• Ensure a high-performance culture and motivated branch staff.
• Mentor and coach branch staff on identified performance gaps.
• Create an environment of teamwork, encouraging staff participation in the decision-making process.
• Build capability of branch staff by identifying training and development needs.
• Create a functional work environment that aligns staff current and desired culture values.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Contribute to the achievement of EE and transformation targets.
• Improve and enhance processes.
• Support the implementation of business strategy and act as a change agent.
• Deliver optimum client service.
• Ensure sound relationships are developed and maintained with stakeholders and clients.
• Ensure service standards are adhered to and that clients are retained. Build collaborative relationships with stakeholders.
• Ensure increased client acquisition, satisfied clients and increased revenue � reinforcing a service culture with branch staff.
• Enhance client experience aligned to the Nedbank brand, ensuring worldclass service standards.
• Understand client needs and deliver client service.
• Ensure branch is optimally staffed.
• Allocate work with clear accountabilities through implementing role specific performance score cards and personal development plans.
• Meet and manage Branch Risk Observation Training Analysis (BROTA) objectives.
• Ensure that the team leaders execute the BROTA.
• Ensure business continuity through the Living Disaster Recovery Planning System (LDRPS).
• Mitigate operational and reputational risk.
• Ensure team leaders and staff enforce internal controls.
• Ensure work is reviewed, executed and corrective action.
• Drive team efficiency and effectiveness and ensure year on year improvement. Improve service delivery by analysing data (CEM and CRM), identifying gaps and implementing corrective action.
• Meet financial targets.
• Ensure branch profitability; and sales growth, objectives and targets.
• Increase profitability and ensure business strategies/sales campaigns/marketing initiatives are executed.
• Ensure cost management by team leaders and increase branch profitability month-on-month.
• Monitor branch productivity, improve efficiency and increase revenue.
• Meet business objectives and increase revenue.