Bank Tellers 134 views

Job Expired

Bank Tellers

We are looking for Bank Tellers in the following locations:

Gweru, Bulawayo, Kwekwe, Mutare, Masvingo & Chiredzi.

Purpose of the job

Provide top class service to BANCABC ‘s Banking customers in a professional and friendly manner, through account
transactions, providing information and advice to banking customers and non-customers on the banks products and
services. Paying special attention to detail policy and procedures.

Main Focus Areas

• Customer Service.
• Cross selling of bank’s products and services.
• Processing Foreign currency switches for all currencies
• Redemption of remittances
• Cash withdrawals and deposit taking
• Transaction capturing.
• Provide accurate information to customers at all times.
• ATM custodian
• Achieve and maintain a high level of customer service at all times.
• Adhere to policy and procedure both internal and external for the
protection of the customer.
• To complete all customer transactions efficiently and accurately.
• Be confident to raise any concerns over discrepancies at the first point
of realization.
• Communicate with the customer articulately and accurately, paying
attention to detail and always using the customer’s name.
• Deal with customer complaints and enquiries in a professional and
courteous manner.
• Take ownership for customer issues acknowledging how to escalate
with respect and discretion towards the customer.
• Provide assistance and offer advice or alternatives that will benefit the
• Promote the benefits of alternative methods of banking, by actively
assisting where applicable.
• Treating colleagues and clients with respect, understanding,
consideration, knowledge and skill.
• Remain compliant when signing for documents, or when carrying out
tasks that involve dual control.
• Answer the telephone in a timely and professional manner.
• To adapt positively to change(s) in working practices or environment.
• Cash balancing on a regular basis
• Attend to and resolve basic technical failures (first-line support.
• Dependent on types of card readers deployed (dip card or motorized),
retrieval of retained cards

Skills and Competencies:

• Good problem-solving skills, expressing the ability to
question, listen and understand and respond to customer
queries timely.
• The ability to show empathy (where necessary) to diffuse
and resolve customer dissatisfaction.
• Friendly, cheerful and well groomed.
• Excellent interpersonal skills.
• Ability to use own initiative.
• Strong time Management skills.
• Team player with ability to work in a dynamic cultural

Job Related Knowledge

• Knowledge of legal and regulatory issues typical for the country
banking system.

Qualifications and Work Experience
• 2 ‘A’ Levels
• 5 ‘O’ levels including Mathematics and English
• Studying towards an IOBZ qualification an added advantage
• 1 Year experience in Telling preferably in a banking environment

Interested applicants who meet the job requirements should e-mail their CVs to indicating the Branch of their choice with the Heading: “Teller” or hand deliver to Human Capital Administration offices
Closing date: 7 January 2020 1630h

  • This job has expired!
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