Technical Support Specialist (G6)
DUTIES
The incumbent will report to the Head I.T and will be responsible for the following, among other duties: –
Troubleshooting technical issues/perform root cause analysis to reduce & fix technical problems be they software, hardware telecomm, application or human related
Interact with end-users via phone, e-mail, or messaging to help resolve their technical issues.
Maintain a database of all technical issues and resolutions in a computer-based ticketing system and ensure all tickets are attended to.
Provide solutions to connection problems, inabilities to access data, slow performance, and inefficient programs.
Work on site to modify, install, clean, and repair computer software & hardware.
Deploy new systems, hardware or software utilities together with appropriate end user training
Maintain the organisation’s IT asset register
Manage the organisation’s software licences and SLAs
Ensure that service providers bills are settled in a timely manner.
Implement the existing routine maintenance schedule computing & networking hardware, operating systems and business applications.
Coordinate training and orientation for new technology users and help them become familiar with equipment & networks, continually assess needs and requirements.
Provide refresher training on systems security, e-mail, applications usage and equipment handling.
REQUIREMENTS
Degree or HND in Computer Science, Information Technology, Electrical Engineering or any relevant Bachelor’s degree
Ability to listen to end users and to think innovatively, swiftly design & deliver effective solutions
Ability to work with various stakeholders to understand their needs and build trusted relationships
Ability to work collaboratively with internal and external teams
Ability to perform under pressure and with defined timelines and milestones
Ability to multitask and to adjust quickly to changing priorities
Ability to work in teams
Advanced verbal communication skills
Possession of a clean Class 4 driver’s licence essential
More Information
-
Job Application Details
APPLICATION DETAILS
If you wish to be considered for any of the above positions, please submit your application, Curriculum Vitae, certified copies of academic and/or professional certificates, addressed under confidential cover to: Head Human Resources and Administration ‘Vacant Position’ P O Box 3940 Harare
Please say that you got this job advertisement through Jobs Zimbabwe
- This job has expired!
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Latest Tenders Update
Subscribe to get daily job updates in your inbox
Like us on Facebook
- (SRHR) Thematic Lead (2)
- Accounting (261)
- Administrative (275)
- Agents (1)
- Agriculture (40)
- Anaesthesiologist (1)
- Apprenticeship (7)
- Artisans (3)
- Arts (2)
- ASSISTANT (3)
- Attachment (51)
- Audit Assistants (1)
- Auditing (17)
- Bank Tellers (1)
- Banking (18)
- Biotech (2)
- Bookkeeper (2)
- BURSAR (1)
- Business Development (75)
- Business Development Managers (1)
- Business management (58)
- Carpentry (6)
- Cashier (1)
- Catering (13)
- Chef (31)
- Chief Executive Officer (1)
- Civil Engineering (2)
- Cleaning (3)
- Clerk (5)
- College Intakes (1)
- Communications (56)
- Construction (50)
- Consultancy (50)
- Consultant (7)
- CONTRACTOR (1)
- Control Officer (1)
- Controller (1)
- Cooks (22)
- COORDINATOR (1)
- Copywriter (1)
- Customer Relations (1)
- Customer Service (14)
- Data Capturers (1)
- Data Entry (2)
- Designer (35)
- Developer (12)
- Development and Monitoring & Evaluation Officer (1)
- Development Officer (1)
- Director (5)
- DREAMS District Lead (1)
- Driver (152)
- Earth Moving Operators (3)
- Economics (18)
- Education (54)
- Electrician (28)
- Engineering (282)
- Executive (62)
- Farming (23)
- Finance (531)
- Fireman (1)
- Food Monitors (1)
- Food Technology (8)
- Gardener (3)
- GENERAL HAND (3)
- General work (79)
- geologist (3)
- Graduate Trainee (69)
- Graduate Trainees (17)
- Graphic Designer (13)
- Guards (1)
- Health & Safety (39)
- Health Care (43)
- Health Care (1)
- Health Officer (1)
- Hospitality (22)
- Hotel & Catering (28)
- HR (103)
- Human Resources (157)
- ICT (3)
- Industrial Attachments (5)
- Information Officer (1)
- Information Technology (310)
- Innovation Officer (1)
- Insurance (20)
- Intern (2)
- Internship (94)
- Invoicing and Cash Transfers Officer (1)
- IT (34)
- Journalism (20)
- Journeyperson – Originator (1)
- Kubatana Jobs (91)
- Lab Technician (16)
- Laboratory (1)
- Landscapers (1)
- Lawyer (1)
- Lecturer (1)
- Lectureship (3)
- Lecturing (77)
- Legal (75)
- LEGAL SERVICES (1)
- Librarian (9)
- Library and Information (1)
- Loan Officers (2)
- Logistics Management (40)
- Machine Operator (1)
- Machinery (3)
- Machinist (1)
- Management (187)
- Manager (3)
- Manufacturing (8)
- Marketing (465)
- Mechanic (46)
- Mechanics (26)
- Media (31)
- Medical (61)
- Medical Laboratory Scientist (1)
- Medical Laboratory Technicians (1)
- Metallurgist (1)
- Mining (58)
- Monitoring & Evaluation (34)
- Monitoring and Evaluation (26)
- NGO (554)
- Nurses (81)
- Nursing Training Intake (7)
- Operations (31)
- Others (8)
- PA (58)
- Pharmacists (11)
- Plumbing (5)
- Procurement (131)
- Production (1)
- Program Director (1)
- Programmer (2)
- Project Assistant (1)
- Project Management (84)
- Property Officer (1)
- Protection and Accountability Officers (1)
- Protection Officer (1)
- PROVINCIAL HEAD (1)
- Public Relations (9)
- Purchasing (54)
- Quantity Surveyor (11)
- Real Estate (27)
- Receptionist (4)
- RECORDS OFFICER (1)
- REPORTERS (1)
- Research (31)
- Retail Management (10)
- Risk Management (36)
- Rural and Urban Planning (7)
- Sales (461)
- Sales Representatives (3)
- Secretarial (143)
- Security (58)
- Security Guards (1)
- SHE (28)
- Shop Assistants (1)
- Social Behaviour Change Advisor (1)
- Social Services (312)
- Software Developer (1)
- Software Engineer (2)
- Sports (8)
- Stores (32)
- Supervisor (12)
- Supply Chain (19)
- Surveying (6)
- Tailors (8)
- Teacher (3)
- Teachers' Training (5)
- Teaching (106)
- Team Leader (4)
- Technical (21)
- Technical Advisor (1)
- Technician (55)
- Tenders (2)
- Till Operators (1)
- Tourism (5)
- Tourism and Hospitality (35)
- Trainee (17)
- Training (4)
- Training Officer (1)
- Translator (1)
- Transportation & Logistics (22)
- Travel Agency (3)
- Travel and Tourism (12)
- Veterinary Doctor (2)
- Videographer (1)
- Waiter /Waitress (15)
- WASH (1)
- Weighbridge Operator (1)
- Welders (7)
- Wildlife (2)
- Workshop (1)
- Writer (3)