The Zimbabwe Open University (ZOU) is the largest and comprehensive Open & Distance Electronic Learning (ODeL) University in Zimbabwe that offers lifelong learning in an affordable and flexible manner.
Suitably qualified, experienced and motivated candidates are invited to apply for the above vacant positions that have arisen at the Zimbabwe Open University.
WOMEN CANDIDATES AND THE DIFFERENTLY ABLED PERSONS ARE ENCOURAGED TO APPLY.
DUTIES
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Walking the customer through the problem-solving process
Directing unresolved issues to the next level of support personnel
Providing accurate information on IT products or services
Recording events, problems and their resolution in logs
Following-up and updating customer status and information
Passing on any feedback or suggestions by customers to the appropriate internal team; and
Identifying and suggesting possible improvements on procedures
REQUIREMENTS
A minimum of HND in IT, Computer Science or relevant field
ITIL Certification is an added advantage
One (1) year experience in an enterprise service desk environment
More Information
- Job Application Details TO APPLY Interested and qualified persons should submit their applications consisting of the following documents: application letter, certified educational and professional certificates as well as transcripts and curriculum vitae with contact details (telephone numbers and e-mail addresses) of at least three (3) referees as follows EITHER in PDF format as a single document to [email protected] OR as hard copies which consist of ten (10) sets of each of the above listed documents. All envelopes should clearly indicate the post being applied for. Please note that, posts 1, 2 & 3 are a re-advertisement. Those who applied previously need not re-apply as they shall be considered. However, they can update their applications if they so wish. Applications should be addressed to The Director, Human Resources Zimbabwe Open University P O Box MP 1119 Mount Pleasant Harare OR Hand delivered to 3rd Floor Corner House Cnr. Machel Ave and L. Takawira St. Harare
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