Job Summary
The Medicines Control Authority of Zimbabwe (MCAZ) is inviting qualified, honest, self-motivated and experienced applicants for the following post:-
Customer Service Officer — 1 Post
Duties And Responsibilities
Reporting to the Director-General, the incumbent will be responsible for the following, among other duties:
• Handle customer enquiries and complaints;
• Deliver customer service targets and service standard targets;
• Provide support and comprehensive product/service information to customers; Promote and maintain excellent customer relationships;
• Adopt customer focus methods in service delivery;identify opportunities to enhance customer experience;
• Support development of customer service;
• Ensure continuity in meeting customer and business needs;
• Comply with organizational confidentiality and information security policies at all times.
Qualifications And Experience
Requirements
• A Bachelor’s degree in Mass Communications / Journalism / Customer Relations or related field. Master of Business Administration degree would be an added advantage.
• Customer service certification of qualification is an added advantage.
• Must be a member of CICRM — Chartered Institute of Customer Relations Management At least two (2) years working experience in customer service management.
• Ability to listen and communicate effectively with customers.
• Excellent interpersonal skills
• Experience in front-line customer service provision.
• Strong negotiation skills, good organizational and administration skills and problem solving techniques.
More Information
- Job Application Details Applicants should send their curriculum vitae, certified copies of qualifications, experience and expected salary and benefits to: The Director-General Medicines Control Authority of Zimbabwe 106 Baines Avenue/ Corner Third Street P 0 Box 10559, HARARE Disclaimer: The Medicines Control Authority of Zimbabwe does not advertisement nor to those who become successful. Applicants are advised to deal wit caution if approached in regard any offer to facilitate the applications process.
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