AFTERCARE MANAGER – Zimbabwe Investment & Development Agency (Zida) 192 views

Key Responsibilities

• Develop aftercare strategies aligned with national goals
• Design Investor Aftercare Frameworks and maintain a suite of aftercare reviews, profiling, and dashboard tools that track investor engagement outcomes
• Develop investor Aftercare service delivery standards and SOPs
• Develop and maintain a CRM database on Investors
• Lead and oversee in-person investor engagements and operations of the Aftercare Unit
• Identify investor business expansion opportunities and investor growth strategies
• Document and report investor trends and analyze investor cases and industry trends
• Liaise with the relevant Zimbabwean MDAs, target countries’ constituted bodies and government agencies, as and when required

Requirements

• A degree in Business Administration, Business Management, Marketing, FinanceBanking, Economics or equivalent
• At least 4 years of experience in a client-focused role, preferably with international clients
• Proficiency in English. Additional fluency in local languages such as Ndebele, Shona, or any other UN language is beneficial
• Proficiency in use of CRM Tools, MS Office, internet applications, and database programs is essential
• Project Management Qualification is an added advantage
• Database management and analysis
• Policy and regulatory knowledge
• Project management and program design
• Relationship management and client-centric focus skills
• Diplomacy and interpersonal skills
• Understanding of FDI & DDI fundamentals

How to Apply