BRANCH ADMINISTRATOR X3 (KAROI, MVURWI, MT DARWIN) – Doves 133 views

Key Responsibilities

• To ensure queries on additional information and amendments are sent to responsible authorities within the shortest possible time frame.
• To respond to inquiries by clarifying desired information through researching, locating, and providing information.
• To resolve client problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems.
• To escalate calls for timely resolution and keep track to ensure customer satisfaction.
• To maintain call center data by documenting information.
• Outbound calls and physical after-service follow-up.
• To carry out market research and competitor analysis.
• To use e-marketing (social media-Facebook, Twitter, Skype, WhatsApp, Instagram) to assess brand awareness and positioning.
• Ensure the use of diary sheets to ensure continuity.
• To do customer advocacy-outbound calls to assess customer advocacy and word-of-mouth feedback by looking at whether existing clients are well informed about new products on offer and how to improve service delivery.
• Keep equipment operational by following established procedures and reporting malfunctions.
• To analyze error reports to ensure maximum premium deduction.

Requirements

• A Bachelor’s degree in Insurance & Risk Management or any related degree is required.
• A minimum of 2 years’ experience.
• Data Analytical and reporting skills will be an added advantage.
• Good time management
• Ability to work with minimum supervision
• Ability to work well in a team
• Effective communication, oral and written
• Good time management
• Administrative and financial skills

How to Apply