COMMUNICATIONS SPECIALIST – HEAD HUNTERS INTERNATIONAL 193 views

VACANCY 

 

 

HEAD HUNTERS INTERNATIONAL

 

A MANAGEMENT CONSULTANCY FIRM

 

SUPPORTING ORGANISATIONS ACHIEVE THEIR GOALS

 

 

We are hiring

 

COMMUNICATIONS SPECIALIST

 

 

Principal Accountabilities

 

 

• Manages all client communications and correspondence across multiple channels (email, phone, and digital platforms).

• Provides timely updates on application statuses and other relevant developments.

• Ensures accuracy and clarity in all external communication in line with the organisation’s brand and tone.

• Coordinates with internal departments to gather and relay accurate information to clients.

• Drafts, edits, and reviews communication materials, including client notices, updates, and reports.

• Develops FAQs, response templates, and communication scripts to ensure consistency and efficiency.

• Manages client feedback, complaints, and queries in a professional and solution-oriented manner.

• Tracks and analyses communication effectiveness, preparing regular client engagement reports for management.

• Supports the creation and maintenance of digital content for client updates, newsletters, and official announcements.

• Participates in client onboarding sessions and ensures smooth communication flow during all process stages.

• Maintains detailed records of correspondence and communications for audit and compliance purposes.

• Identifies and escalates recurring client issues to improve service processes and communication channels.

• Assists in planning and coordinating stakeholder engagement and outreach initiatives.

• Collaborates with marketing and operations teams to ensure alignment between messaging and service delivery.

 

 

Requirements

 

 

• Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.

• Minimum of 2-3 years’ experience in client communications, customer relations, or a similar role.

• Strong written and verbal communication skills with exceptional attention to detail.

• Proficiency in Microsoft Office, CRM systems, and digital communication platforms.

• Excellent interpersonal and problem-solving skills.

• Ability to manage multiple communication streams and meet deadlines in a fast-paced environment.

 

 

 

 

 

 

 

 

Job Summary

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Job Type

Contract

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Location

Zimbabwe

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Category

Communications

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Closing Date

October 30, 2025