APPLICATIONS SYSTEMS SUPPORT OFFICER – YANICK CONSULTANCY 113 views

VACANCY 

 

 

Application Systems Support Officer

 

 

Our client is looking for an Application Systems Support Officer who will provide end-to-end technical and functional support for their company’s key business applications including Microsoft Dynamics 365, Cibecs Backup, and other enterprise systems supporting Finance, Production, HR, and Sales etc. The incumbent will play a central role in ensuring application efficiency, data integrity, security, and user satisfaction across all business units.

 

 

Key Responsibilities

 

 

1. Application Support & Maintenance – Ensure the smooth operation, stability, and reliability of all business application systems through proactive monitoring, troubleshooting, and regular system maintenance activities.

2. User Support & Training – Serve as the first line of user support by providing timely assistance, training, and guidance to ensure effective system use and improved user proficiency across departments.

3. System Configuration & Administration – Manage user accounts, roles, permissions, and system settings while configuring workflows, reports, and integrations to align with business requirements.

4. Testing, Upgrades & Enhancements – Participate in testing, deployment, and rollout of new system modules, upgrades, and patches to ensure continuous improvement with minimal business disruption.

5. Reporting & Continuous Improvement – Develop and maintain accurate system reports and dashboards, identify automation opportunities, and drive process efficiency and data-driven decision-making.

6. Vendor & Stakeholder Engagement – Collaborate with software vendors, service providers, and internal stakeholders to resolve system issues, implement improvements, and support ongoing digital transformation initiatives.

 

Qualifications & Experience

 

 

• Bachelor’s degree in Information Systems, Computer Science, or related field.

• Minimum 3 years’ experience in application or systems support.

• Proven experience with Microsoft Dynamics 365 Business Central / ERP and Cibecs Backup.

• Knowledge of SQL, Power BI and other reporting tools.

• Solid understanding of business processes within a Manufacturing or FMCG environment.

• Professional certifications (Microsoft Certified, ITIL, etc.) are an advantage.

 

 

Technical Expertise

 

• Advanced SQL skills – complex queries, stored procedures, functions, triggers.

• Database design and data modelling – schema design, normalization, and optimization.

• Performance tuning – query optimization, indexing strategies, and execution plan analysis.

• Database administration fundamentals – security, backups, recovery, and monitoring.

• Proficiency with RDBMS systems (SQL Server, Oracle, MySQL, PostgreSQL).

• Experience in ETL processes and data integration.

• Power BI reporting expertise.

• Familiarity with at least one programming language (Java, Python, C#, or PHP) will be advantageous.

 

Job Summary

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Job Type

Contract

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Location

Harare

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Category

Officer

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Closing Date

October 29, 2025