RESTAURANT OPERATIONS MANAGER -Pro Recruit 279 views

VACANCY

Our client in the FMCG sector is on the market for a well-seasoned Restaurant Operations Manager to join their team. The incumbent must have strong and traceable retail experience. A minimum of 5 years’ working experience in a similar role is critical. The Restaurant Operations Manager shall serve on the company’s leadership team to oversee the performance, efficiencies, and satisfaction of employees.

Responsibilities:

• Ensure that the set operational standards in customer service are met and all outlets are serving customers in a consistent and professional manner.

• Ensure that all staff in shops are correctly and smartly dressed at all times and that their appearance conforms to set rules pertaining to food handling.

• Check and verify that all set standard procedures in the preparation of food are followed, that top-quality food is always produced, and that such food is packed and given to customers in the set manner.

• Check that adequate manpower levels are available during every shift and bring to the Human Resources Department’s attention any distinct manpower shortages or instances of overstaffing.

• Carry out spot checks on all staff and hold them accountable if company regulations and standards are being flouted.