Helpdesk Agent (Remote) – Zimbabwe 564 views

Location: Remote (Anywhere in Zimbabwe)
Job Type: Full-Time | 6 Months Contract
Remuneration: Up to USD 650

About the Role:
A dynamic and fast-growing IT Helpdesk operation is seeking a motivated and skilled Helpdesk Agent to join their remote support team. This is an excellent opportunity for IT professionals passionate about providing first-line support, with potential for long-term engagement based on performance.

Key Responsibilities:

• Deliver professional first-level support to clients via remote platforms
• Log and manage support tickets using internal software (Telfipy)
• Collaborate with field teams to resolve escalated issues
• Maintain effective communication with clients and internal teams

Candidate Requirements:

• Degree in Information Technology
• Minimum 3 years’ experience in an IT-related role
• Fluency in written and spoken English
• Prior helpdesk or call center experience is an added advantage
• Familiarity with Ubiquiti consoles is a strong plus
• Must have reliable electricity and backup power supply at home
• Strong analytical and problem-solving abilities

Terms & Conditions:

• Six months fixed-term contract
• Competitive remuneration of up to USD 650